Total quality management sustaining audit tool: Description and use

Total Quality Management

Volumn 8, Issue 6, 1997, Pages 395-408

  Dale, B G ^a   Boaden, R J ^a   Wilcox, M ^b   Mcquater, R E ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0642302519     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412979406     Document Type: Article

References (11)

1. BURRELL, G. & MORGAN, G. (1979) Sociological Paradigms and Organisational Analysis (London, Heinemann).
2. CONTI, T. (1993) Building Total Quality (London, Chapman and Hall).
3. DALE, B.G. (Ed.) (1994) Managing Quality, 2nd Edn (Hemel Hempstead, Prentice Hall).
4. DALE, B.G., WILCOX, M., BOADEN, R.J. & MCQUATER, R.E. (1995) Sustaining issues: five part classification, Working Paper No. 38, TQM: Integration and Development (EPSRC GR/H.21499), Quality Management Centre, UMIST.
5. FOX, A. (1974) Beyond Contract: Work, Trust and Power Relations (London, Faber & Faber).
6. LASCELLES, D.M. & PEACOCK, R. (1996) Self-assessment for Business Excellence (Hemel Hempstead, McGraw-Hill).
7. MARCHINGTON, M.C. & PARKER, P. (1990) Changing Patterns of Employee Relations (London, Harvester Wheatsheaf).
8. MORGAN, G. (1986) Images of Organization (London, Sage).
9. TAYLOR, F.W. (1964) The Principles of Scientific Management (New York, Harper and Row).
10. WHEELAN, G. & HUNGER, H. (1988) Strategic Management and Business Policy (Reading, MA, Addison Wesley).
11. WILSON, D.C. & ROSENFELD, R.H. (1990) Managing Organization (London, McGraw-Hill).