TQM success efforts: Use more quantitative or qualitative tools?

Industrial Management and Data Systems

Volumn 97, Issue 7, 1997, Pages 264-270

  Scheuermann, Larry ^a   Zhu, Zhiwei ^a   Scheuermann, Sandra B ^a  

^a UNIVERSITY OF LOUISIANA AT LAFAYETTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; PERSONNEL; PLANNING; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STATISTICAL METHODS; STATISTICAL PROCESS CONTROL;

EMPLOYEE PARTICIPATION;

TOTAL QUALITY MANAGEMENT;

EID: 0642301753     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635579710191680     Document Type: Article

References (20)

1. Bhalla, S.K. and Wason, S.K. (1994), "Managing the technological process", Quality Progress, January, pp. 81-5.
2. Braunstein, D. (1989), "Recapturing the spirit", Journal for Quality and Participation, September, pp. 48-53.
3. Caudron, S. (1993), "Change keeps TQM programs thriving", Personnel Journal, October, pp. 104-7.
4. Danne, D.J. (1992), Total Quality Management in Industry and Its Implications for Secondary Education (Education Restructuring), Pepperdine University, p. 249.
5. Davies, K. and Hinton, P. (1993), "Managing quality in local government and the health service", Public Money and Management, January-March, pp. 51-4.
6. Doyle, K. (1992), "Who's killing total quality?", Incentive, August, pp. 12-19.
7. Esler, B. (1992), "Teamwork key to SPC success", Graphic Arts Monthly, May, pp. 78-82.
8. Gilbert, J.D. (1992), "TQM flops - a chance to learn from the mistakes of others", National Productivity Review, Autumn, pp. 491-9.
9. Ginnodo, B. and Wellins, R.S. (1992-93), "Research shows that TQM is alive and well", Tapping the Network Journal, Winter, pp. 2-5.
10. Grayson, C. (1993), An Exploratory Study of the Relative Impact of Organizational Contextual Factors on Individual Decisions to Buy-In and Maintain Commitment to an Organization-Wide Total Quality Management Effort (Employee Satisfaction, Recognition), California School of Professional Psychology, p. 247.
11. Heinrich, G. (1994), "Integrating TQM with statistical and other quantitative techniques", National Productivity Review, Spring, pp. 287-95.
12. Kim, P.S. and Johnson, D.D. (1994), "Implementing total quality management in the health care industry", Health Care Supervisor, March, pp. 51-7.
13. Lengnick-Hall, M.L., Heinrich, G. and Middleton, E. (1993), "Employee involvement makes TQM work", Personnel Journal, October, p. 108.
14. Levinson, H.J. and Ben-Jacob, J. (1996), "Managing quality improvement on a development pilot line", Quality Management Journal, Vol. 3 No. 2, pp. 16-35.
15. Longenecker, C.O. and Scazzero, J.A. (1993), "Total quality management from theory to practice: a case study", International Journal of Quality and Reliability Management, pp. 24-31.
16. Pascoe, L.B. (1992), A Study of the Importance of Key Components of Total Quality Management Programs in American Manufacturing Firms (Quality Management, Management Commitment, Customer Orientation, Employee Involvement), United States International University, p. 156.
17. Prasad, A. and Dasaratha, (1991), "Economic rationale of total quality process", ASQC Quality Congress Transactions-Milwaukee, pp. 369-74.
18. "The quality march (Part 3)" (1994), Hospitals and Health Networks, January, pp. 45-8.
19. Rohan, T. M. (1990), "New crisis in quality", Industry Week, October, pp. 11-14.
20. Sorensen, P. and Weber. D. (1994), "Organizational cultural and TQM implementation", Training and Development, April, pp. 69-71.