Delivering quality in global IT services

Software Quality Journal

Volumn 6, Issue 3, 1997, Pages 247-257

  Adels, H ^a   Beelaard, R ^b   Symons, A ^b  

^a Ex t(er)ra BV   (Netherlands)

^b Origin Intl Projects and Services   (Netherlands)

Author keywords

Account management; Contract management; Customer satisfaction; Global IT markets; Service quality

Indexed keywords

DECISION MAKING; LIFE CYCLE; PUBLIC POLICY; QUALITY CONTROL; QUALITY OF SERVICE; SERVICE LIFE;

ACCOUNT MANAGEMENT; BUSINESS MODELING; CONTRACT MANAGEMENT; CONTRACTUAL ARRANGEMENTS; PRODUCTION MODELING; QUALITY PROBLEMS; SERVICE MANAGEMENT; SERVICE QUALITY;

CUSTOMER SATISFACTION;

EID: 0642271911     PISSN: 09639314     EISSN: 15731367     Source Type: Journal    
DOI: 10.1023/A:1018520304344     Document Type: Article

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