Quality in the leisure industry: An investigation

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 219-222

  Tawse, Emma L ^a   Keogh, William ^a  

^a ROBERT GORDON UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542402354     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988956     Document Type: Article

References (3)

1. CRONIN, J.J. JR & TAYLOR, S.A. (1992) Measuring service quality: a re-examination and extension, Journal of Marketing, 56, pp. 55-68.
2. FLETCHER, S. (1991) NVQ's Standards and Competence. A Practical Guide for Developing for Employers, Managers and Trainers (London, Kogan Page).
3. PARASURAMAN, A., ZEITHAML, V.A. & BERRY, L.L. (1985) A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, pp. 41-50.