Human resource issues in quality costs: Results from a longitudinal study

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 141-144

  Keogh, William ^a   Atkins, Martin H ^b   Dalrymple, John F ^c  

^a ROBERT GORDON UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF ABERDEEN   (United Kingdom)

^c RMIT UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542378752     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988767     Document Type: Article

References (5)

1. CAMPANELLA, J. (Ed.) (1990) Principles of Quality Cost, 2nd Edn (Wisconsin, ASQC Quality Press).
2. PLUNKETT, J.J. & DALE, B.G. (1988) Quality costs: a critique of some 'economic cost of quality' models, International Journal of Production Research, 28, pp. 1713-1726.
3. PORTER, L.J. & RAYNER, P. (1992) Quality costing for total quality management, International Journal of Production Economics, 27, pp. 69-81.
4. SCHONBERGER, R.J. (1990) Building a Chain of Customers (London, Guild Publishing).
5. WILKINSON, A. (1994) Managing human resources for quality. In: B.G. DALE (Ed.), Managing Quality, 2nd Edn (London, Prentice Hall).