Implementation of total quality management in small organizations: A case study in Sweden

Total Quality Management

Volumn 12, Issue 7, 2001, Pages 988-994

  Hansson, Jonas ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442327846     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120100000025     Document Type: Article

References (36)

1. BARAD, M. (1996) Total quality management, International Encyclopedia of Business and Management, 5.
2. BEER, M., EISENSTAT, R.A. & SPECTOR, B. (1990) Why change programs don't produce change, Harvard Business Review, 68, November-December, pp. 158-166.
3. CZARNIAWSKA, B. (1999) Writing Management - Organisational Theory as a Literary Genre (Oxford, Oxford University Press).
4. DAHLGAARD, J.J., KANJI, G.K. & KRISTENSEN, K. (1995) A comparison of TQM-performance in the Nordic and East Asian countries, Total Quality Management, Proceedings of the First World Congress (London, Chapman & Hall).
5. DALE, B.G. (1994) Managing Quality (London, Prentice Hall Europe).
6. DAVIDSSON, P., LINDMARK, L. & OLOFSSON, C. (1994) Dynamiken i Svenskt Näringsliv (The Dynamics of Swedish Business) (Lund, Studentlitteratur).
7. DAVIDSSON, P., LINDMARK, L. & OLOFSSON, C. (1996) Näringslivsdynamik under 90-talet (Business Dynamics During the Nineties) (Stockholm, Nutek).
8. ENEROTH, B. (1986) Hur mäter man "Vackert"? Grundbok i Kvalitativ Metod (How do you Measure "Beautiful"? The Basics of Qualitative Research) (Stockholm, Akademilitteratur).
9. GARVIN, D.A. (1988) Managing Quality (New York, The Free Press).
10. GHOBADIAN, A. & GALLEAR, D. (1995) Total quality management in SMEs, Omega International Journal of Management Science, 24(1), pp. 83-106.
11. GHOBADIAN, A. & GALLEAR, D. (1997) "TQM and organisational size." International Journal of Operations & Production Management, 17, No. 2, pp. 121-163.
12. GRIEVES, J. (2000) Images of change, Journal of Management Development, 19, No. 5, pp. 345-447.
13. HAKSEVER, C. (1996) Total quality management in the small business environment, Business Horizons, 39, No. 2.
14. HANSSON, J. (2001) Implementation of TQM in small organisations - experiences from award winners in Sweden, Licentiate Thesis 2001:13, Division of Quality Technology and Statistics, Luleå, Luleå University of Technology.
15. HATCH, M.J. (1997) Organization Theory. Modern Symbolic and Postmodern Perspectives (Oxford, Oxford University Press).
16. HELLSTEN, U. & KLEFSJÖ, B. (2000) TQM as a management system consisting of values, techniques and tools, The TQM Magazine, 12, No. 4, pp. 238-244.
17. HENDRICKS, K.B. & SINGHAL, V.R. (1999) Don't count TQM out - evidence shows implementation pays off in a big way, Quality Progress, 32, No. 4, pp. 35-42.
18. HODGETTS, R.M. (1996) Implementing TQM in Small and Medium-sized Organisations (New York, AMACOM).
19. HOLLIDAY, R. (1995) Investigating Small Firms (London, Routledge).
20. HUXTABLE, N. (1995) Small Business Total Quality (London, Chapman & Hall).
21. JOHANNISSON, B. & LANDSTRÖM, H. (1999) Images of Entrepreneurship and Small Business - Emergent Swedish Contributions to Academic Research (Lund, Studentlitteratur).
22. JURAN, J.M. (1995) Managerial Breakthrough (New York, McGraw-Hill).
23. KOTTER, J.P. (1996) Leading Change (Boston, Harvard Business School Press).
24. LAGROSEN, S. (2000) Born with quality. TQM in a maternity clinic, The International Journal of Public Sector Management, 13, No. 5, pp. 467-475.
25. MILES, M.B. & HUBERMAN, A.M. (1984) Qualitative Data Analysis. A Sourcebook of New Methods (Newbury Park, Sage Publications).
26. MORENO-LUZON, M.D. (1993) Can total quality management make small firms competitive?, Total Quality Management, 4, No. 2, pp. 165-181.
27. NORTH, J., BLACKBURN, R.A. & CURRAN, J. (1998) The Quality Business - Quality Issues and Smaller Firms (London, Routledge).
28. OAKLAND, J.S. (1989) Total Quality Management - The Route to Improving Performance (Oxford, Butterworth-Heinemann).
29. PRESSMAN, J.L. & WILDAVSKY, A.B. (1973) Implementation - How Great Expectations in Washington are Dashed in Oakland (Berkeley, University of California Press).
30. SANDSTRÖM, B. (2000) Att Lyckas som Förändringsledare (To Succeed as Change Manager) (Stockholm, Industrilitteratur AB).
31. SENGE, P.M. (1990) The Fifth Discipline - The Art & Practice of the Learning Organisation (London, Century Business).
32. STOREY, D.J. (1994) Understanding the Small Business Sector (London, International Thomson Publishing).
33. TICHY, N.M. (1983) Managing Strategic Change: Technical, Political and Cultural Dynamics (New York, Chichester, Wiley).
34. WELSH, J.A. & WHITE, J.F. (1981) A small business is not a little big business, Harvard Business Review, July-August, pp. 18-32.
35. YIN, R.K. (1994) Case Study Research. Design And Methods (Thousand Oaks, CA, Sage Publications).
36. YUSOF, S.M. & ASPINWALL, E. (2000) A conceptual framework for TQM implementation for SMEs, The TQM Magazine, 12, No. 1, pp. 31-37.