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Volumn 12, Issue 4, 2001, Pages 469-482

The strategic process of a cultural change to implement total quality management: A case study

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Indexed keywords


EID: 0442326755     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120124566     Document Type: Article
Times cited : (16)

References (18)
  • 1
    • 0442270759 scopus 로고    scopus 로고
    • The need for quality cultures
    • BOWEN, P.W. (1996) The need for quality cultures, Training for Quality, 42, pp. 14-18.
    • (1996) Training for Quality , vol.42 , pp. 14-18
    • Bowen, P.W.1
  • 2
    • 0442302309 scopus 로고
    • AT&T listens to customer signals
    • CLARK, T. (1993) AT&T listens to customer signals, Business Marketing, 78, pp. 22-24.
    • (1993) Business Marketing , vol.78 , pp. 22-24
    • Clark, T.1
  • 4
    • 0042091921 scopus 로고    scopus 로고
    • Leading strategic change at Ericsson
    • GRAETZ, F. (1996) Leading strategic change at Ericsson, Long Range Planning, 29, pp. 304-313.
    • (1996) Long Range Planning , vol.29 , pp. 304-313
    • Graetz, F.1
  • 7
    • 0442317776 scopus 로고
    • The culture clock: TQM and doing the right thing right at the right time
    • JOHNSON, J. (1991) The culture clock: TQM and doing the right thing right at the right time, Journal for Quality and Participation, 14, pp. 10-14.
    • (1991) Journal for Quality and Participation , vol.14 , pp. 10-14
    • Johnson, J.1
  • 8
    • 0442295227 scopus 로고    scopus 로고
    • An innovative approach to make ISO 9000 standards more effective
    • KANJI, G.K. (1998) An innovative approach to make ISO 9000 standards more effective, Total Quality Management, 9, pp. 67-78.
    • (1998) Total Quality Management , vol.9 , pp. 67-78
    • Kanji, G.K.1
  • 10
    • 84974752360 scopus 로고
    • Transforming corporate culture in the US telecommunications industry: Notes on social engineering
    • KATZ, J.E. (1995) Transforming corporate culture in the US telecommunications industry: notes on social engineering, Human Systems Management, 14, pp. 21-38.
    • (1995) Human Systems Management , vol.14 , pp. 21-38
    • Katz, J.E.1
  • 11
    • 0442286360 scopus 로고
    • To create quality, first create the culture
    • MACCOBY, M. (1993) To create quality, first create the culture, Research-Technology Management, 36,pp. 49-51.
    • (1993) Research-Technology Management , vol.36 , pp. 49-51
    • Maccoby, M.1
  • 12
    • 0001008970 scopus 로고
    • Culture, climate, and total quality management: Measuring readiness for change
    • MCNABB, D.E. & SEPIC, F.T. (1995) Culture, climate, and total quality management: measuring readiness for change, Public Productivity & Management Review, 18, pp. 369-385.
    • (1995) Public Productivity & Management Review , vol.18 , pp. 369-385
    • Mcnabb, D.E.1    Sepic, F.T.2
  • 13
    • 0030674071 scopus 로고    scopus 로고
    • Total quality in ICS
    • SHIRLEY, B. (1997) Total quality in ICS, The TQM Magazine, 9, pp. 29-35.
    • (1997) The TQM Magazine , vol.9 , pp. 29-35
    • Shirley, B.1
  • 15
    • 0442317784 scopus 로고
    • Quality information management: The way to a better company culture
    • SOUTHERN, G. & MURRAY, A.U. (1994) Quality information management: the way to a better company culture, Information Management & Computer Security, 2, pp. 32-35.
    • (1994) Information Management & Computer Security , vol.2 , pp. 32-35
    • Southern, G.1    Murray, A.U.2
  • 16
    • 84986126190 scopus 로고
    • Management of change in telecommunications: A cultural approach
    • SWIERCZEK, F.W. (1992) Management of change in telecommunications: a cultural approach, International Journal of Technology Management, 7, pp. 409-423.
    • (1992) International Journal of Technology Management , vol.7 , pp. 409-423
    • Swierczek, F.W.1
  • 18
    • 84968301175 scopus 로고
    • The break-up of the Bell system: A case study in cultural transformation
    • TUNSTALL, W.B. (1986) The break-up of the Bell system: a case study in cultural transformation, California Management Review, 28, pp. 110-124.
    • (1986) California Management Review , vol.28 , pp. 110-124
    • Tunstall, W.B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.