Benchmarking institutions of higher education

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 796-799

  Wan Endut, Wan Jaafar ^a   Abdullah, Mokhtar ^b   Husain, Nooreha ^c  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

^b UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^c Taman TTDI Jaya   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442326132     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008237     Document Type: Article

References (9)

1. ALBINO, J.E.N. (1993) In transition higher education - evolving to meet the need of a changing world, Vital Speeches, 59, pp. 372-375.
2. CAMP, R.C. (1994) Benchmarking: The Search for The Best Practices That Lead to Superior Performance (Milwaukee, ASQC Quality Press).
3. COOK, S. (1995) Practical Benchmarking (London, Kogan Page).
4. EVERITT, B.S. & RABE-HESKETH, S. (1997) The Analysis of Proximity Data (London, Arnold).
5. FRAM, E.H. & CAMP, R.C. (1995) Finding and implementing best practices in higher education, Quality Progress, 28, pp. 69-75.
6. MURPHY, P.S. (1995) Benchmarking academic research output in Australia, Assessment & Evaluation in Higher Education, 20, pp. 45-57.
7. ROGERS, D.J. & TANIMOTO, T.T. (1960) A Computer Program for Classifying Plants, Science, 132, pp. 1115-1118.
8. VOSS, C.A., AHLSTROM, P. & BLACKMON, K. (1997) Benchmarking and operational performance: some empirical results, International Journal of Operations & Production Management, 17, pp. 1048, 1058.
9. ZAIRI, M. (1994) Measuring Performance for Business Results (London, Chapman & Hall), Chapter 6.