Corporate quality management practice in Russia: With international comparisons

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 714-719

  Eklöf, Jan A ^a   Selivanova, Irina ^a  

^a STOCKHOLM SCHOOL OF ECONOMICS   (Russian Federation)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442310573     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008110     Document Type: Article

References (4)

1. CASSEL, C., DERMANOV, V., EKLÖF, J. & MURGULETZ, L. (1999) Customer satisfaction and retention in transitional economies - the case of Northwest Russia, SSE SPb Research paper, p. 10.
2. DAHLGAARD, J.J., KRISTENSEN, K., JUHL, H.J. & KANJI, G.K. (1994) Aspects of leadership, European Quality, 1, pp. 60-66.
3. JUHL, H.J., KRISTENSEN, K., KANJI, G.K. & BATLEY, T.W. (2000) Quality management: a comparison of cultural differences, Total Quality Management, 11, pp. 57-65.
4. KRISTENSEN, K., DAHLGAARD, J.J. & KANJI, G.K. (1993) Quality motivation in East Asian countries, Total Quality Management, 4, pp. 79-89.