Satisfaction with distance education: Evaluation of a service template

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 530-536

  Long, P D ^a   Tricker, T ^b   Rangecroft, M ^b   Gilroy, P ^c  

^a SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

^c MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442294992     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050007850     Document Type: Article

References (5)

1. GILROY, P., LONG, P., RANGECROFT, M. & TRICKER, T. (1999) The evaluation of course quality through a service template, Journal of Evaluation, 5, pp. 80-91.
2. LONG, P., TRICKER, T., RANGECROFT, M. & GILROY, P. (1999) Measuring the satisfaction gap: education in the market place, Total Quality Management, 10, pp. 773-778.
3. RANGECROFT, M., GILROY, P., LONG, P. & TRICKER, T. (1999) What is important to distance education students?, Open Learning, 14, pp. 17-24.
4. STAUGHTON, R.V.W. & WILLIAMS, C.S. (1994) Towards a simple, visual representation of fit in service organisations-the contribution of the service template, International Journal of Operations and Production Management, 14, pp. 76-85.
5. TUFTE, E.R. (1983) The Visual Display of Quantitative Information (Connecticut, Graphics Press).