Measuring customer satisfaction on a national level using a super-population approach

Total Quality Management

Volumn 11, Issue 7, 2000, Pages 909-915

  Cassel, Claes M ^a  

^a STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442278166     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050135452     Document Type: Article

References (3)

1. CASSEL, C.M., SÄRNDAL, C.E. & WRETMAN, J.H. (1977) Foundations of Inference in Survey Sampling (New York, Wiley).
2. ECSI (1998) European Customer Satisfaction Index - Foundation and Structure for Harmonized National Pilot Projects, Report prepared by ECSI Technical Committee, ECSI Document No. 005 ed 1 20-11-98.
3. SKINNER, C.J., HOLT, D. & SMITH, T.M.F. (Eds) (1989) Analysis of Complex Surveys (Chichester, Wiley).