메뉴 건너뛰기




Volumn 8, Issue 3, 1999, Pages 323-349

The implementation of total quality management in Canada and Mexico: A case study

Author keywords

Canada; Mexico; National cultures; individualism collectivism; Quality management; TQM

Indexed keywords


EID: 0348193565     PISSN: 09695931     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0969-5931(99)00006-2     Document Type: Article
Times cited : (18)

References (47)
  • 1
    • 21344490362 scopus 로고
    • A theory of quality management underlying the Deming management method
    • Anderson, J., Rungtusanatham, M., & Scroeder, R. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19, 472-509.
    • (1994) Academy of Management Review , vol.19 , pp. 472-509
    • Anderson, J.1    Rungtusanatham, M.2    Scroeder, R.3
  • 2
    • 0040502575 scopus 로고
    • Lessons from veterans of TQM
    • Bak, C. (1992). Lessons from veterans of TQM. Canadian Business Review, 19, 17-19.
    • (1992) Canadian Business Review , vol.19 , pp. 17-19
    • Bak, C.1
  • 3
    • 0346220997 scopus 로고
    • The international transferability of Japanese management strategies: An Australian perspective
    • Bamber, G., Shadur, M., & Howell, F. (1992). The international transferability of Japanese management strategies: an Australian perspective. Employee Relations, 14, 3-19.
    • (1992) Employee Relations , vol.14 , pp. 3-19
    • Bamber, G.1    Shadur, M.2    Howell, F.3
  • 4
    • 85151582247 scopus 로고
    • Quality in Argentina
    • Bertin, M. (1990). Quality in Argentina. Quality, 29, 19-20.
    • (1990) Quality , vol.29 , pp. 19-20
    • Bertin, M.1
  • 5
    • 0003056287 scopus 로고
    • Total quality and human resources management: Lessons learned from Baldrige Award-winning companies
    • Blackburn, R., & Rosen, B. (1993). Total quality and human resources management: lessons learned from Baldrige Award-winning companies. Academy of Management Executive, 7, 49-66.
    • (1993) Academy of Management Executive , vol.7 , pp. 49-66
    • Blackburn, R.1    Rosen, B.2
  • 7
    • 84934452943 scopus 로고
    • Product quality and pay equity between lower-level employees and top management: An investigation of distributive justice theory
    • Cowherd, D., & Levine, D. (1992). Product quality and pay equity between lower-level employees and top management: an investigation of distributive justice theory. Administration Times Quarterly, 37, 302-320.
    • (1992) Administration Times Quarterly , vol.37 , pp. 302-320
    • Cowherd, D.1    Levine, D.2
  • 9
    • 0010612318 scopus 로고
    • Management theory and total quality: Improving research and practice through theory development
    • Dean, J., & Bowen, D. (1994). Management theory and total quality: improving research and practice through theory development. Academy of Management Review, 19, 392-418.
    • (1994) Academy of Management Review , vol.19 , pp. 392-418
    • Dean, J.1    Bowen, D.2
  • 11
    • 0003582414 scopus 로고
    • Cambridge: Addison-Wesley
    • Deming, W. (1986). Out of crises. Cambridge: Addison-Wesley.
    • (1986) Out of Crises
    • Deming, W.1
  • 12
    • 0039243238 scopus 로고
    • East meets West meets Mideast: Further explorations of collectivistic and individualistic work groups
    • Earley, P. (1993). East meets West meets Mideast: further explorations of collectivistic and individualistic work groups. Academy of Management Journal, 36, 319-348.
    • (1993) Academy of Management Journal , vol.36 , pp. 319-348
    • Earley, P.1
  • 14
    • 0009384740 scopus 로고
    • Can you make it in Mexico?
    • Gutierrez, B. (1993). Can you make it in Mexico? Financial Executive, 9, 20-23.
    • (1993) Financial Executive , vol.9 , pp. 20-23
    • Gutierrez, B.1
  • 15
    • 0346851592 scopus 로고
    • Cross-cultural team building and training
    • Hatch, E. (1995). Cross-cultural team building and training. Journal of Quality and Participation, 18, 44-49.
    • (1995) Journal of Quality and Participation , vol.18 , pp. 44-49
    • Hatch, E.1
  • 16
    • 47849117747 scopus 로고
    • Motivation, leadership, and organization: Do American theories apply abroad?
    • Hofstede, G. (1980). Motivation, leadership, and organization: do American theories apply abroad? Organizational Dynamics, 9, 42-63.
    • (1980) Organizational Dynamics , vol.9 , pp. 42-63
    • Hofstede, G.1
  • 17
    • 21844514120 scopus 로고
    • The adoption of Japanese management techniques in Brazilian industry
    • Humphrey, J. (1995). The adoption of Japanese management techniques in Brazilian industry. Journal of Management Studies, 32, 767-787.
    • (1995) Journal of Management Studies , vol.32 , pp. 767-787
    • Humphrey, J.1
  • 18
    • 0001869015 scopus 로고
    • TQM: More than a dying fad?
    • Jacob, R. (1993). TQM: more than a dying fad? Fortune, 18(October), 66-72.
    • (1993) Fortune , vol.18 , Issue.OCTOBER , pp. 66-72
    • Jacob, R.1
  • 20
    • 84925906705 scopus 로고
    • Job satisfaction and leadership style in developing countries: The case of India
    • Jaggi, B. (1977). Job satisfaction and leadership style in developing countries: the case of India. International Journal of Contemporary Sociology, 14, 23-26.
    • (1977) International Journal of Contemporary Sociology , vol.14 , pp. 23-26
    • Jaggi, B.1
  • 23
    • 21844495976 scopus 로고
    • The transfer of Japanese management styles in two US transplant industries: Autos and electronics
    • Kenney, M., & Florida, R. (1995). The transfer of Japanese management styles in two US transplant industries: autos and electronics. Journal of Management Studies, 32, 789-802.
    • (1995) Journal of Management Studies , vol.32 , pp. 789-802
    • Kenney, M.1    Florida, R.2
  • 24
    • 0000747358 scopus 로고
    • The Japanese management theory jungle revisited
    • Keys, J. B., Denton, L. T., & Miller, T. R. (1994). The Japanese management theory jungle revisited. Journal of Management, 20, 373-402.
    • (1994) Journal of Management , vol.20 , pp. 373-402
    • Keys, J.B.1    Denton, L.T.2    Miller, T.R.3
  • 25
    • 84990602562 scopus 로고
    • Global quality management: A research focus
    • Kim, K. Y., & Chang, D. R. (1995). Global quality management: A research focus. Decision Sciences, 26, 561-568.
    • (1995) Decision Sciences , vol.26 , pp. 561-568
    • Kim, K.Y.1    Chang, D.R.2
  • 27
  • 28
    • 0000496223 scopus 로고
    • Some determinants of reactions to procedural models for conflict resolution: A cross-national study
    • Leung, K. (1987). Some determinants of reactions to procedural models for conflict resolution: a cross-national study. Journal of Personality and Social Psychology, 53, 898-908.
    • (1987) Journal of Personality and Social Psychology , vol.53 , pp. 898-908
    • Leung, K.1
  • 29
    • 0031320478 scopus 로고    scopus 로고
    • Negotiations between Japanese and Americans: The effects of collectivism on integrative outcomes
    • Lituchy, T. R. (1997). Negotiations between Japanese and Americans: the effects of collectivism on integrative outcomes. Canadian Journal of Administrative Sciences, 14, 386-395.
    • (1997) Canadian Journal of Administrative Sciences , vol.14 , pp. 386-395
    • Lituchy, T.R.1
  • 31
    • 85151607248 scopus 로고
    • Quality control circles: Colombia's experience
    • Navarrette, H. (1991). Quality control circles: Colombia's experience. International Trade Forum, 27, 16-34.
    • (1991) International Trade Forum , vol.27 , pp. 16-34
    • Navarrette, H.1
  • 32
    • 85151595470 scopus 로고
    • Mexican miracle: How the US can profit from NAFTA
    • Peak, M. (1993). Mexican miracle: how the US can profit from NAFTA. Management Review, 82, 10-23.
    • (1993) Management Review , vol.82 , pp. 10-23
    • Peak, M.1
  • 33
    • 0008462830 scopus 로고
    • Japanese management practice in Japanese overseas subsidiaries
    • Pegels, C. (1991). Japanese management practice in Japanese overseas subsidiaries. Production and Inventory Management Journal, 32, 67-71.
    • (1991) Production and Inventory Management Journal , vol.32 , pp. 67-71
    • Pegels, C.1
  • 34
    • 21344489863 scopus 로고
    • Defining quality: Alternatives and applications
    • Reeves, C., & Bednar, D. (1994). Defining quality: alternatives and applications. Academy of Management Review, 19, 419-445.
    • (1994) Academy of Management Review , vol.19 , pp. 419-445
    • Reeves, C.1    Bednar, D.2
  • 37
  • 38
    • 21344475355 scopus 로고
    • Models of organization and total quality management: A comparison and critical evaluation
    • Spencer, B. (1994). Models of organization and total quality management: a comparison and critical evaluation. Academy of Management Review, 19, 446-471.
    • (1994) Academy of Management Review , vol.19 , pp. 446-471
    • Spencer, B.1
  • 40
    • 0040506181 scopus 로고
    • The self and social behavior in differing cultural contexts
    • Triandis, H. (1989). The self and social behavior in differing cultural contexts. Psychological Review, 96, 506-520.
    • (1989) Psychological Review , vol.96 , pp. 506-520
    • Triandis, H.1
  • 42
    • 24244478882 scopus 로고
    • No recession for executive pay
    • 18 March
    • Uchitelle, L. (1991). No recession for executive pay. New York Times, 18 March, C1, C4.
    • (1991) New York Times
    • Uchitelle, L.1
  • 43
    • 0000644233 scopus 로고
    • An examination of the transferability of tradition performance appraisal principles across cultural boundaries
    • Vance, C., McClaine, S., Boje, D., & Stage, D. (1992). An examination of the transferability of tradition performance appraisal principles across cultural boundaries. Management International Review, 32, 313-326.
    • (1992) Management International Review , vol.32 , pp. 313-326
    • Vance, C.1    McClaine, S.2    Boje, D.3    Stage, D.4
  • 44
    • 21344475737 scopus 로고
    • The contributions of total quality management to a theory of work performance
    • Waldman, D. (1994). The contributions of total quality management to a theory of work performance. Academy of Management Review, 19, 510-536.
    • (1994) Academy of Management Review , vol.19 , pp. 510-536
    • Waldman, D.1
  • 45
    • 0348112148 scopus 로고
    • Performance management systems designed for total quality: A comparison between developed and developing countries
    • Waldman, D., & Addae, H. (1995). Performance management systems designed for total quality: a comparison between developed and developing countries. New Approaches to Employee Management, 3, 107-126.
    • (1995) New Approaches to Employee Management , vol.3 , pp. 107-126
    • Waldman, D.1    Addae, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.