Total quality index: A benchmarking tool for total quality management

Benchmarking: An International Journal

Volumn 10, Issue 6, 2003, Pages 507-527

  Tavana, Madjid ^a   Mohebbi, Barbara ^b   Kennedy, Dennis T ^a  

^a LA SALLE UNIVERSITY   (United States)

^b UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Analytical hierarchy process; Benchmarking; Decision making; Delphi method; Total quality management

Indexed keywords

COST EFFECTIVENESS; DECISION MAKING; HEALTH CARE; HIERARCHICAL SYSTEMS; INFORMATION TECHNOLOGY; PRODUCTIVITY; SOCIETIES AND INSTITUTIONS; TOTAL QUALITY MANAGEMENT;

HEALTH MAINTENANCE ORGANIZATIONS (HMO); TOTAL QUALITY INDEX (TQI);

BENCHMARKING;

EID: 0348162586     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770310505157     Document Type: Review

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