Human services as service industries

Service Industries Journal

Volumn 16, Issue 1, 1996, Pages 82-91

  Dickens, Paul ^a  

^a Organisation Resource Ltd   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347810796     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069600000008     Document Type: Article

References (16)

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2. Dalley, G., 1992, 'Social Welfare Ideologies and Normalisation: Links and Conflicts', in H. Brown and H. Smith (eds.), Normalisation: A reader for the nineties, London: Routledge.
3. Dickens, P., 1994, Quality and Excellence in Human Services, Chichester: John Wiley and Sons Ltd.
4. Dowson, S., 1991, Moving to the Dance - or Service Culture and Community Care, London: Values into Action.
5. Ellis, R. and D. Whittington, 1988, 'Social Skills, Competence and Quality', in R. Ellis (ed.), Professional Competence and Quality Assurance in the Caring Professions, London: Chapman and Hall.
6. Hasenfeld, Y., 1983, Human Service Organisations, Englewood Cliffs, NJ: Prentice-Hall.
7. Hasenfeld, Y., 1992, Human Services as Complex Organisations, Newbury Park, CA:Sage Publications.
8. Illich, I., 1976, Limits to Medicine: Medical Nemesis and the Exploration of Health, London: Marion Boyars.
9. Lehtinen, U. and J.R. Lehtinen, 1991, 'Two Approaches and Service Quality Dimensions', Service Industries Journal, Vol.11, No.3, pp.287-303.
10. McGee, J.J., F. Menolascino, D. Hobbs and D. Menousek, 1987, Gentle Teaching: a non-aversive approach to helping people with mental retardation. New York: Human Sciences Press.
11. Ryan, J. and F. Thomas, 1987, The Politics of Mental Handicap, 2nd ed., Harmondsworth: Penguin Books.
12. Solomon, M.R., C.F. Suprenant, J.A. Czepiel, and E.G. Gutman, 1985, 'A Role Theory Perspective on Dyadic Interactions: The Service Encounter', Journal of Marketing, Vol.49; Winter, pp.99-111.
13. Vuori, H.V., 1982, Quality Assurance of Health Services: Concepts and Methodologies, 16th ed., Geneva: World Health Organisation.
14. Wolfensberger, W., 1972, The Principle of Normalisation in Human Services, Toronto: G Allan Roeher Institute.
15. Wolfensberger, W., 1983, 'Social Role Valorization: A proposed new term for the principle of normalisation'. Mental Retardation, Vol.21, pp.234-9.
16. Wolfensberger, W., 1987, 'Values in the Funding of Services', American Journal of Mental Retardation, Vol.92, pp.141-3.