Satisfaction and Choice: A View from the Plans

Health Affairs

Volumn 16, Issue 3, 1997, Pages 209-217

  Ullman, Ralph ^a   Hill, Jerrold W ^b   Scheye, Eileen C ^b   Spoeri, Randall K ^b  

^a NYLCare Health Plans Inc   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DECISION MAKING; HEALTH INSURANCE; HEALTH MAINTENANCE ORGANIZATION; HEALTH SERVICES RESEARCH; HEALTH STATUS; HUMAN; MEDICAL FEE; PATIENT SATISFACTION; QUESTIONNAIRE; STANDARD; STATISTICAL MODEL; UNITED STATES; UTILIZATION REVIEW;

CHOICE BEHAVIOR; FEE-FOR-SERVICE PLANS; HEALTH MAINTENANCE ORGANIZATIONS; HEALTH SERVICES RESEARCH; HEALTH STATUS; HUMANS; LOGISTIC MODELS; MANAGED CARE PROGRAMS; PATIENT SATISFACTION; QUESTIONNAIRES; UNITED STATES;

EID: 0347799668     PISSN: 02782715     EISSN: None     Source Type: Journal    
DOI: 10.1377/hlthaff.16.3.209     Document Type: Article

References (23)

1. K. Davis et al., "Choice Matters: Enrollees' Views of Their Health Plans," Health Affairs (Summer 1995): 99-112.
2. M.A. Sachs and G.T. Pickens, "What Members Want," HMO Magazine (March/April 1995): 21-24.
3. See, for example, E. Saward, "The Relevance of Prepaid Group Practice to the Effective Delivery of Health Services," The New Physician (January 1969): 39-43; and G.K. MacLeod and J.A. Prussin, "The Continuing Evolution of Health Maintenance Organizations," The New England Journal of Medicine 288, no. 9 (1973): 439-443.
4. See, for example, E. Saward, "The Relevance of Prepaid Group Practice to the Effective Delivery of Health Services," The New Physician (January 1969): 39-43; and G.K. MacLeod and J.A. Prussin, "The Continuing Evolution of Health Maintenance Organizations," The New England Journal of Medicine 288, no. 9 (1973): 439-443.
5. M. Angell and J.P. Kassirer, "Quality and the Medical Marketplace - Following Elephants," The New England Journal of Medicine 335, no. 12 (1996): 883-885.
6. For logistic regression results on member satisfaction, contact the authors at NYLCare Health Plans, One Liberty Plaza, New York, NY 10006.
7. H.M. Allen et al., "The Employee Health Care Value Survey: Round One," Health Affairs (Fall 1994): 25-41; and Sachs and Pickens, "What Members Want."
8. H.M. Allen et al., "The Employee Health Care Value Survey: Round One," Health Affairs (Fall 1994): 25-41; and Sachs and Pickens, "What Members Want."
9. R. Ullman, "Marketing the Prepaid Group Practice: An Empirical Assessment," The Group Health Journal (Summer 1981): 14-23.
10. Allen et al., "The Employee Health Care Value Survey."
11. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
12. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
13. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
14. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
15. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
16. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
17. "Are HMOs the Answer?" Consumer Reports (August 1992): 519-531; "How Good Is Your Health Plan?" Consumer Reports (August 1996): 28-42; Minnesota Health Data Institute, You and Your Health Plan: 1995 Statewide Survey of Minnesota Consumers (St. Paul: MHDI, October 1995); H.B. Noble, "Study Rates Health Plans in 5 Areas around U.S.," The New York Times, 30 October 1995; "Scorecards for Managed Care Plans," Health Pages, Pittsburgh (Fall/Winter 1995): 15-23; "Managed Care Report Cards," Health Pages, Front Range (Fall/Winter 1996): 18-36; and L. Kertesz, "Patient Is King: Studies Define Customers' Satisfaction and the Means to Improve It," Modern Healthcare (29 April 1996): 107-120.
18. G. Anders, "Polling Quirks Give HMOs Healthy Ratings," The Wall Street Journal, 27 September 1996.
19. National Committee for Quality Assurance, HEDIS 3.0, Volume 3, Member Satisfaction Survey (Washington: NCQA, January 1997), 14.
20. California Public Employees' Retirement System, Health Plan Quality/Performance Report (Sacramento, Calif.: CalPERS, September 1996); and Federal Employees Health Benefits Program, 1997 FEHB Guide (Washington: U.S. Office of Personnel Management, November 1996).
21. California Public Employees' Retirement System, Health Plan Quality/Performance Report (Sacramento, Calif.: CalPERS, September 1996); and Federal Employees Health Benefits Program, 1997 FEHB Guide (Washington: U.S. Office of Personnel Management, November 1996).
22. R. Ullman, "Using Quality Indicators to Choose a Health Plan," Pension World (July 1993): 40.
23. Allen et al., "The Employee Health Care Value Survey."