Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries

Cutter IT Journal

Volumn 12, Issue 10, 1999, Pages 6-16

  Mah, Michael C ^a,b,c  

^a QSM Associates Inc   (United States)

^b Cutter Consortium IT Alignment Team   (United States)

^c TUFTS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347608560     PISSN: 15227383     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (2)

1. International Data Corporation (IDC). U.S. and Worldwide Outsourcing Markets and Trends, 1998-2003. IDC, July 1999.
2. Thomsett, Rob. "Outsourcing: The Great Debate." Cutter IT Journal, Vol. 11, No. 7 (July 1998), pp. 11-21.