Using AI techniques to support advanced interaction capabilities in a virtual assistant for e-commerce

Expert Systems with Applications

Volumn 26, Issue 3, 2004, Pages 413-426

  García Serrano, Ana M ^a   Martínez, Paloma ^b   Hernández, Josefa Z ^a  

^a UNIVERSIDAD POLITÉCNICA DE MADRID   (Spain)

^b UNIVERSIDAD CARLOS III DE MADRID   (Spain)

Author keywords

Dialogue Management; Human computer interaction; Intelligent virtual assistance

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTER ARCHITECTURE; ELECTRONIC COMMERCE; HUMAN COMPUTER INTERACTION; INTELLIGENT AGENTS; MULTIMEDIA SYSTEMS; NATURAL LANGUAGE PROCESSING SYSTEMS; PATTERN RECOGNITION; PROJECT MANAGEMENT; RESPONSE TIME (COMPUTER SYSTEMS); USER INTERFACES; VIRTUAL REALITY; WEBSITES;

CASE BASED REASONING; DIALOGUE MANAGEMENT; INTELLIGENT VIRTUAL ASSISTANCE;

KNOWLEDGE BASED SYSTEMS;

EID: 0347601947     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2003.09.012     Document Type: Article

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