Cost-Justifying Electronic Performance Support Systems

Communications of the ACM

Volumn 40, Issue 7, 1997, Pages 39-48

  Desmarais, Michel C ^b   Leclair, Richard ^b   Fiset, Jean Yves ^a   Talbi, Hichem ^b  

^a MCGILL UNIVERSITY   (Canada)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; COST EFFECTIVENESS; GRAPHICAL USER INTERFACES; ONLINE SYSTEMS; PERSONNEL TRAINING; PRODUCTIVITY;

ELECTRONIC PERFORMANCE SUPPORT SYSTEMS (EPSS);

INTERACTIVE COMPUTER SYSTEMS;

EID: 0347568767     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/256175.256183     Document Type: Article

References (7)

1. Carr, C. PSS! Help when you need it." Training and Development Magazine (Dec. 1991), 31-38.
2. Clark, R.C. EPSS - Look before you leap: Some cautions about applications of electronic performance support systems. Performance and Instruction 31, 5 (May/June 1992), 22-25.
3. Gery, G. Attributes and behaviors of performance-centered systems. Performance Improvement Quarterly 8, 1 (1995), 47-93.
4. Gery, G. Getting Started: Electronic Performance Support Systems. Gery Associates, Tolland, Mass.
5. Hannafin, M.J. Empirically-based guidelines for the design of interactive multimedia. Educational Technology Research and Development 41, 3 63-85.
6. Landauer, T.K. The Trouble with Computers: Usefulness, Usability, and Productivity. MIT Press, Cambridge, Mass., 1995.
7. Raybould, B. Performance support engineering: An emerging development methodology for enabling organizational learning. Performance Improvement Quarterly 8, 1 (1995), 7-22.