Evaluating capacity- and demand-management decisions at a Ski Resort

Cornell Hotel and Restaurant Administration Quarterly

Volumn 43, Issue 6, 2002, Pages 25-36

  Pullman, Madeleine E ^a   Thompson, Gary M ^b  

^a Alion Science Boulder and Department of Psychology   (United States)

^b 335 Statler Hall   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347534207     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(02)80069-6     Document Type: Article

References (5)

1. J.A Fitzsimmons M.J Fitzsimmons Service Management for Competitive Advantage 1994 McGraw-Hill New York, NY
2. M.J Maggard Determining Electronic Point-of-sale Cash Register Requirements Journal of Retailing Vol. 57 No. 2 1981 64 86
3. M.M Davis How Long Should a Customer Wait for Service? Decision Sciences Vol. 22 1991 421 434
4. C Lovelock second edition Managing Services: Marketing, Operations, and Human Resources 1992 Prentice-Hall Englewood Cliffs, NJ
5. For an introduction to the use of simulation in hospitality research, see: G.M Thompson R Verma Computer Simulation in Hospitality Teaching, Practice, and Research Cornell Hotel and Restaurant Administration Quarterly April 2003 scheduled to be published in