Performance measures and their benchmarks for assessing organizational cultural competency in behavioral health care service delivery

Administration and Policy in Mental Health

Volumn 31, Issue 2, 2003, Pages 141-170

  Siegel, Carole ^a,b   Haugland, Gary ^c   Chambers, Ethel Davis ^d  

^a NATHAN S KLINE INSTITUTE FOR PSYCHIATRIC RESEARCH   (United States)

^b NEW YORK UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c Health Services Research Laboratory   (United States)

^d NEW YORK STATE OFFICE OF MENTAL HEALTH   (United States)

Author keywords

Behavioral health care; Benchmarks; Cultural competency; Performance measures; Quality of care

Indexed keywords

COMPETENCE; CONSUMER; CULTURAL ANTHROPOLOGY; EDUCATION PROGRAM; ETHNIC GROUP; FAMILY; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SURVEY; LINGUISTICS; MENTAL HEALTH CARE; PRIORITY JOURNAL; RACE; REVIEW; STAFF; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; BENCHMARKING; CONSUMER SATISFACTION; CULTURAL DIVERSITY; ETHNIC GROUPS; HEALTH CARE SURVEYS; HUMANS; MENTAL HEALTH SERVICES; NEEDS ASSESSMENT; ORGANIZATIONAL CULTURE; PROFESSIONAL-PATIENT RELATIONS; QUALITY INDICATORS, HEALTH CARE; UNITED STATES;

EID: 0347354716     PISSN: 0894587X     EISSN: None     Source Type: Journal    
DOI: 10.1023/B:APIH.0000003019.97009.15     Document Type: Review

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