Teaching Innovative Conceptual Design of Systems in the Service Sector

Technological Forecasting and Social Change

Volumn 64, Issue 2-3, 2000, Pages 225-240

  Karni, Reuven ^a   Kaner, Maya ^b  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347116047     PISSN: 00401625     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0040-1625(00)00079-2     Document Type: Article

References (25)

1. Evangelista, R., and Sirilli, G.: Innovation in the Service Sector, Technological Forecasting and Social Change 58(3), 251-269 (1998).
2. Proctor, R. A.: A Creative Decision Support System, Leadership & Organization Development Journal 14(2), 13-17, (1993).
3. Stuart, F. I., and Tax, S. S.: Planning for Service Quality: An Integrative Approach, International Journal of Service Industry Management 7(4), 58-77, 1996.
4. Blanchard, B. S., and Fabrycky, W. J.: Systems Engineering and Analysis. Prentice-Hall, Englewood Cliffs, NJ, 1998, pp. 45-120.
5. Wilson, I. G., and Wilson, M. E.: From Idea to Working Model. John Wiley and Sons, New York, NY, 1970, pp. 80-118.
6. Lee, A. M.: System Analysis Frameworks. John Wiley and Sons, New York, 1970, pp. 17-28.
7. Schmenner, R. W.: Service Operations Management. Prentice-Hall, Englewood Cliffs, NJ., 1995, p. 1.
8. Karni, R., and Arciszewski, T.: A Tool for the Conceptual Design of Production and Operations Systems, Research in Engineering Design 9, 146-167 (1997).
9. Arciszewski, T., Michalski, R. S., and Wnek, J.: Constructive Induction: The Key to Design Creativity, in International Round Table Workshop on Mathematical Modelling of Design Creativity. J. S. Gero and M. L. Mahler, eds., Workshop Notes, Australia, 1995.
10. Hybs, I., and Gero, J. S.: An Evolutionary Process Model of Design, Design Studies 13(3), 273-290 (1992).
11. Arciszewski, T., and Michalski, R. S.: Inferential Design Theory: A Conceptual Outline, in Artificial Intelligence in Design. J. S. Gero and F. Sudweeks, eds., Kluwer Academic Publishers, Amsterdam, 1994, pp. 295-308.
12. Gero, J. S.: Design Prototypes: A Knowledge Representation Schema for Design, AI Magazine 11(4), 26-36 (1991).
13. Karni, R.: Course Notes: Engineering Design for Industrial Engineers (Hebrew), Technion - Israel Institute of Technology, 1996 and 1997.
14. Guilford, J. P.: The Nature of Human Intelligence. McGraw-Hill, New York, 1967, p. 213.
15. Young, L. F.: Decision Support and Idea Processing Systems. Wm. C. Brown, Dubuque, IA, 1989, pp. 262-264.
16. Nadler, G.: Work Design. Irwin, New York, 1970, p. 37.
17. Nadler, G.: Planning and Design. John Wiley and Sons, New York, 1981, p. 83.
18. Checkland, P. B.: Systems Thinking: Systems Practice. John Wiley and Sons, New York, 1981.
19. Kayton, M.: A Practitioner's View of System Engineering, IEEE Transactions on Aerospace and Electronic Systems 33(2), 579-585 (1997).
20. Verma, D., and Fabrycky, W. J.: Systematically Identifying Systems Engineering Practices and methods, IEEE Transactions on Aerospace and Electronic Systems 33(2), 587-594 (1997).
21. Birch, P., and Clegg B.: Imagination Engineering. Pitman, London, 1996, pp. 32-34.
22. Nadler, G., and Hibino, S.: Breakthrough Thinking: The Seven Principles of Creative Problem Solving. Prima Publishing, Rockland, CA, 1998, pp. 198-202.
23. Dietterich, T. G., and Michalski, R. S.: A Comparative Review of Selected Methods for Learning from Examples, in Machine Learning: An Artificial Intelligence Approach. R. Michalski, J. G. Carbonell, and T. M. Mitchell, eds., Tioga Publishing, Palo Alto, CA, 1983, pp. 3-24.
24. Hwang, C.-L., and Yoon, K.: Multiple Attribute Decision Making. Springer Verlag, Berlin, 1981.
25. Turner, W. C., Mize, J. H., Case, K. E., and Nazemetz, J. W.: Introduction to Industrial and Systems Engineering. Prentice-Hall, Upper Saddle River, NJ, 1993.