ASK: A virtual enquiry desk - A case study

Electronic Library

Volumn 21, Issue 6, 2003, Pages 601-608

  Beard, Jill ^a   Bottomley, Neil ^a   Geeson, Rachel ^a   Spencer, Stuart ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Help desks; Higher education; University libraries

Indexed keywords

COSTS; EDUCATION; ELECTRONIC MAIL; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; QUALITY ASSURANCE; WEBSITES;

COLLABORATION; PHILOSOPHY;

DIGITAL LIBRARIES;

EID: 0347062729     PISSN: 02640473     EISSN: None     Source Type: Journal    
DOI: 10.1108/02640470310509162     Document Type: Review

References (4)

1. Bristow, A. and Buechly, M. (1995), "Academic reference service over e-mail: an update", College and Research Libraries News, Vol. 56 No. 7, pp. 459-62.
2. Bushallow-Wilbur, L., DeVinney, G. and Whitcomb, F. (1996), "Electronic mail reference service: a study", RQ, Vol. 35 No. 3, pp. 359-63, 366-71.
3. Gleadhill, D. (1997), "Does the Nerd have the answer?", Library Technology, Vol. 2 No. 2, pp. 34-6.
4. Johnston, P. and Grusin, A. (1995), "Personal service in an impersonal world: throwing life-preservers to those drowning in an ocean of information", Georgia Librarian, Vol. 32 No. 2-4, pp. 45-9.