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Clinical Pediatric Emergency Medicine
Volumn 4, Issue 4, 2003, Pages 235-242
Patient complaints in a pediatric emergency department: Averting lawsuits
Author keywords

[No Author keywords available]
Indexed keywords

ARTICLE; DIAGNOSTIC ERROR; DOCTOR PATIENT RELATION; EMERGENCY WARD; FAMILY; FIRST AID; HEALTH CARE PERSONNEL; HUMAN; LAW SUIT; MALPRACTICE; PATIENT CARE; PATIENT RIGHT; PATIENT SATISFACTION; PEDIATRICS; PHYSICIAN;
EID: 0346639124     PISSN: 15228401     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cpem.2003.09.003     Document Type: Article
Times cited : (3)
References (10)
  • 1
    • 85030919231 scopus 로고    scopus 로고
    • More Americans seek medical care in hospital emergency rooms: Injuries cause one in three visits
    • Centers of Disease Control and Prevention National Hospital Ambulatory Medical Care Survey: Emergency Department Summary. Advance Data No 335. (PHS) 2003-1250
    • Centers of Disease Control and Prevention. More Americans seek medical care in hospital emergency rooms: Injuries cause one in three visits. National Hospital Ambulatory Medical Care Survey: 2001 Emergency Department Summary. Advance Data No 335. 36 pp. (PHS) 2003-1250.
    • (2001) , pp. 36
  • 2
    • 85030926386 scopus 로고    scopus 로고
    • Overcrowded emergency departments leading to more diversions, longer waiting times
    • American Hospital Association: Available at: Accessed April 8
    • American Hospital Association: Overcrowded emergency departments leading to more diversions, longer waiting times. Available at: http://www.hospital-connect.com2002. Accessed April 8, 2003.
    • (2003)
  • 3
    • 0025740913 scopus 로고
    • Pediatric emergency department complaints: A three-year analysis of sources and trends
    • Chande V, Bhende MS, Davis HW: Pediatric emergency department complaints: A three-year analysis of sources and trends. Ann Emerg Med 20:112-114, 1991.
    • (1991) Ann. Emerg. Med. , vol.20 , pp. 112-114
    • Chande, V.1    Bhende, M.S.2    Davis, H.W.3
  • 4
    • 85030928672 scopus 로고    scopus 로고
    • Patient Complaints
    • Henry GL, Sullivan DJ (eds): (ed 2). Dallas, TX, American College of Emergency Physicians
    • Schneiderman N, Doerger PT: Patient Complaints, In: Henry GL, Sullivan DJ (eds): Emergency Medicine Risk Management: A Comprehensive Review (ed 2). Dallas, TX, American College of Emergency Physicians, 1997, pp. 23-28.
    • (1997) Emergency Medicine Risk Management: A Comprehensive Review , pp. 23-28
    • Schneiderman, N.1    Doerger, P.T.2
  • 5
    • 0026730910 scopus 로고
    • The management of patient complaints and dissatisfaction
    • Schwartz L, Overton DT: The management of patient complaints and dissatisfaction. Qual Emerg Med 10:557-568, 1992.
    • (1992) Qual. Emerg. Med. , vol.10 , pp. 557-568
    • Schwartz, L.1    Overton, D.T.2
  • 7
    • 0028296035 scopus 로고
    • Effective management of complaints in the emergency department
    • Tucker J, Kornberg AE: Effective management of complaints in the emergency department. Pediatr Emerg Care 10:94-97, 1994.
    • (1994) Pediatr. Emerg. Care , vol.10 , pp. 94-97
    • Tucker, J.1    Kornberg, A.E.2
  • 8
    • 0034121011 scopus 로고    scopus 로고
    • Patient satisfaction investigations and the ED: What does the literature say?
    • Trout A, Magnusen AR, Hedges JR: Patient satisfaction investigations and the ED: What does the literature say? Acad Emerg Med 7:695-709, 2000.
    • (2000) Acad. Emerg. Med. , vol.7 , pp. 695-709
    • Trout, A.1    Magnusen, A.R.2    Hedges, J.R.3
  • 9
    • 85030934640 scopus 로고    scopus 로고
    • How to address patient complaints
    • American Health Consultants ED Management
    • American Health Consultants. How to address patient complaints. ED Management 2001, pp. 1-3.
    • (2001) , pp. 1-3

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.