The TeleManagement Forum's Enhanced Telecom Operations Map (eTOM)

Journal of Network and Systems Management

Volumn 11, Issue 1, 2003, Pages 109-119

  Kelly, Michael B ^a  

^a TeleManagement Forum   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SIMULATION; COMPUTER SOFTWARE; INDUSTRIAL MANAGEMENT; INFORMATION SERVICES; PROJECT MANAGEMENT; REENGINEERING; STRATEGIC PLANNING; TELECOMMUNICATION SERVICES;

BUSINESS PROCESS MODEL; COMMUNICATION SERVICE PROVIDERS;

TELECOMMUNICATION INDUSTRY;

EID: 0346460075     PISSN: 10647570     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1022449209526     Document Type: Article

References (2)

1. TM Forum, enhanced Telecom Operations Map™ (eTOM), The Business Process Framework for The Information and Communications Services Industry, GB921 version 3.0, June 2002.
2. The TM Forum website www.tmforum.org contains documentation and other material for download.