All in the name of service: Mediation, client self-determination, and reference practice in academic libraries

Reference and User Services Quarterly

Volumn 36, Issue 3, 1997, Pages 430-437

  Howze, Philip C ^a   Unaeze, Felix E ^b  

^a WICHITA STATE UNIVERSITY   (United States)

^b FERRIS STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0346300618     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (32)

1. Arthur Hafner and Valerie Camarigg, "The Librarian As Mediator," The Reference Librarian 32 (1992): 3-21.
2. Renee Tjoumas, "Mediation in a Shrinking Information Economy," The Reference Librarian 32 (1992): 161-77.
3. Jack A. Hicks, "Mediation in Reference Service to Extend Patron Success," The Reference Librarian 32 (1992): 49-64.
4. Ibid., 51-54.
5. Bill Katz, Introduction to Reference Work, vol. 2 (New York: McGraw-Hill, 1992), 51-52.
6. Ibid., 51.
7. Hicks, "Mediation in Reference Service," 59.
8. Gordon Hamilton, "Basic Concepts in Social Case Work," The Family 18 (1937): 149.
9. Mary E. Richmond, What Is Social Case Work? An Introductory Description (New York: Russell Sage, 1922), 5-7.
10. Ann Weick and Loren Pope, "Knowing What's Best: A New Look at Self-Determination," Social Casework 69 (1988): 10-16.
11. Bertha Reynolds, Learning and Teaching in the Practice of Social Work (New York: Farrar and Rinehart, 1942), 336; Florence Hollis, "The Techniques of Case Work," Social Casework 30 (1949): 235; Hamilton, "Basic Concepts in Social Case Work,", 149.
12. Bertha Reynolds, Learning and Teaching in the Practice of Social Work (New York: Farrar and Rinehart, 1942), 336; Florence Hollis, "The Techniques of Case Work," Social Casework 30 (1949): 235; Hamilton, "Basic Concepts in Social Case Work,", 149.
13. Bertha Reynolds, Learning and Teaching in the Practice of Social Work (New York: Farrar and Rinehart, 1942), 336; Florence Hollis, "The Techniques of Case Work," Social Casework 30 (1949): 235; Hamilton, "Basic Concepts in Social Case Work,", 149.
14. Weick and Pope, "Knowing What's Best," 11.
15. Sharon Freedberg, "Self-Determination: Historical Perspectives and Effects on Current Practice," Social Work 34 (1989): 33-38.
16. Felix P. Biestek, The Casework Relationship (Chicago: Loyola Univ. Pr., 1957).
17. Weick and Pope, "Knowing What's Best," 12.
18. Jack Rothman, "Client Self-Determination: Untangling the Knot," Social Service Review 63 (1989): 602-12.
19. Ibid., 602.
20. Katz, Introduction to Reference Work, 45, 47.
21. Rothman cites Biestek, "Client Self-Determination," 602.
22. Saul Bernstein, "Self-Determination: King or Citizen in the Realm of Values," Social Work 5 (1960): 3-8.
23. Rothman, "Client Self-Determination," 609.
24. Samuel Rothstein, "Reference Service: The New Dimension in Librarianship," The Reference Librarian 29 (1989): 234-38.
25. Barbara Nicholson and Gerald Matross, "Facing Reduced Decision-Making Capacity in Health Care: Methods for Maintaining Client Self-Determination," Social Work 34 (1962): 183-96.
26. Ibid., 235.
27. Gordon Moran, "Academic Librarians and Mediation in Controversial Scholarly Communication," The Reference Librarian (1992): 183-96.
28. George Bell, "Online Searching in Industry Versus Academia: A Study in Partnerships," Online 14 (1990): 51-56.
29. Ibid., 53.
30. Lawson Crowe and Susan Anthes, "The Academic Librarian and Information Technology: Ethical Issues," College & Research Libraries 49 (1988): 123-30.
31. Herbert S. White, "The Reference Librarian As Information Intermediary: The Correct Approach Is the One that Today's Client Needs Today," The Reference Librarian 32 (1992): 23-35.
32. Ibid., 34.