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Volumn 11, Issue 1, 2004, Pages 106-110

Customer Satisfaction in a Large Urban Fire Department Emergency Medical Services System

Author keywords

Emergency medical services; Satisfaction

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; FIRE PROTECTION; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; INTERVIEW; PATIENT SATISFACTION; PATIENT TRANSPORT; PERCEPTION; PRIORITY JOURNAL; QUESTIONNAIRE; TELEPHONE; URBAN POPULATION;

EID: 0346096923     PISSN: 10696563     EISSN: None     Source Type: Journal    
DOI: 10.1197/j.aem.2003.07.020     Document Type: Article
Times cited : (15)

References (11)
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  • 2
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    • Quality Assurance in EMS
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    • Kallsen, G.W.1
  • 3
    • 0032720038 scopus 로고    scopus 로고
    • Measuring quality and effectiveness of prehospital EMS
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    • Moore, L.1
  • 4
    • 0029312737 scopus 로고
    • Incidence, source, and nature of complaints received in a large, urban emergency medical services system
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    • (1995) Acad Emerg Med , vol.2 , pp. 508-512
    • Curka, P.A.1    Pepe, P.E.2    Zachariah, B.S.3    Gray, G.D.4    Matsumoto, C.5
  • 6
    • 0031244289 scopus 로고    scopus 로고
    • Reader attitudes toward journal-based continuing education for EMS personnel
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  • 7
    • 0036139624 scopus 로고    scopus 로고
    • The effect of a quality improvement feedback loop on paramedic-initiated nontransport of elderly patients
    • Persse DE, Key CB, Baldwin JB. The effect of a quality improvement feedback loop on paramedic-initiated nontransport of elderly patients. Prehosp Emerg Care. 2002; 6:31-5.
    • (2002) Prehosp Emerg Care , vol.6 , pp. 31-35
    • Persse, D.E.1    Key, C.B.2    Baldwin, J.B.3
  • 8
    • 0032158830 scopus 로고    scopus 로고
    • Customer care: Patient satisfaction in the prehospital setting
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    • (1998) Emerg Med Serv , vol.9 , pp. 69-74
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  • 9
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    • The use of customer-satisfaction surveys by an air medical program
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    • Quality indicators for out-of-hospital emergency medical services: The paramedic's perspective
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.