Business reengineering at CIGNA Corporation: Experiences and lessons learned from the first five years

MIS Quarterly: Management Information Systems

Volumn 18, Issue 3, 1994, Pages 233-249

  Caron, J Raymond ^a   Jarvenpaa, Sirkka L ^b   Stoddard, Donna B ^b  

^a Cigna   (United States)

^b HARVARD BUSINESS SCHOOL   (United States)

Author keywords

Business process redesign; Business reengineering; Insurance industry; Knowledge transfer; Longitudinal case study; Organizational learning; Radical change; Strategic alignment

Indexed keywords

EID: 0346095640     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/249617     Document Type: Article

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