The status of helpdesk support

Communications of the ACM

Volumn 45, Issue 1, 2002, Pages 97-100

  Govindarajulu, Chittibabu ^a  

^a DREXEL UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0345806552     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/502269.502272     Document Type: Article

References (4)

1. Govindarajulu, C. End-user computing support: Status and directions. In Proceedings of the 1996 Southwest Decision Sciences (San Antonio, TX, 1996).
2. Govindarajulu, C. and Reithel, B. Beyond the information center: An instrument to measure support from multiple sources. Inform. Mgmt. 33, 5, (1998).
3. Mirani, R. and King, W. The development of a measure for end-user computing support. Decis. Sci. 25, 4 (1994).
4. Rainer, K. and Carr, H. Are information centers responsive to user needs? Inform. Mgmt. 22, 2, (1992).