Quality Today: Recognizing the Critical SHIFT

Quality Progress

Volumn 32, Issue 2, 1999, Pages 53-60

  Silverman, Lori L ^a,b   Propst, Annabeth L ^c  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

^b EDGEWOOD COLLEGE   (United States)

^c Fuller and Propst Associates   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0345764941     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (14)

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2. Anthony J. Rucci, Steven P. Kirn, and Richard T. Quinn, "The Employee-Customer Profit Chain at Sears," Harvard Business Review, January-February 1998, p. 82-97.
3. Anna S. Powell, Quality Outlook (New York, NY: The Conference Board, Inc., 1994), p. 15.
4. John W. Newstrom and Edward E. Scannell, Games Trainers Play (New York, NY: McGraw-Hill, 1980), pp. 141-143.
5. Howard S. Gitlow and Shelly J. Gitlow, Total Quality Management in Action (Englewood Cliffs, NJ: PTR Prentice Hall, 1994).
6. George Labovitz, Y.S. Chang, and Victor Rosansky, Making Quality Work: A Leadership Guide for the Results-Driven Manager (New York, NY: HarperCollins, Inc., 1993).
7. Philip B. Crosby, Quality Is Free (New York, NY: New American Library, 1979).
8. Susan Albers Mohrman, et al., Tomorrow's Organization: Crafting Winning Capabilities in a Dynamic World (San Francisco, CA: Jossey-Bass, Inc., 1998), p. 205.
9. C. Whan Park, Deborah Maclnnis, Steven Silverman, and Bernard Jaworski, "A Value-Based Conceptual Framework Linking the Marketing Mix and Marketplace Exchange," unpublished working paper, January 1998.
10. Paula G. Allen, The Sacred Hoop (Boston, MA: Beacon Press, 1992), p. 55.
11. Conversation with Julie Gosselin, membership administrator, ASQ, June 22, 1998.
12. National Institute of Standards and Technology, Foreign/International Quality Award Descriptions, June 22, 1998.
13. "Seeking Six-Sigma Status at AlliedSignal," Leading Voices in Quality, Report No. 1159-96-CH (New York, NY: The Conference Board, Inc., 1996), p. 17.
14. Ann Walmsley, "Six Sigma Enigma," Report on Business Magazine, October 1997, p. 3.