-
1
-
-
21844521689
-
NeI, D. and Nezei, C
-
Abratt, R., NeI, D. and Nezei, C. (1995) Role of the market maven in retailing:a general marketplace influencer. Journal of Business and Psychology 10, 31-55.
-
(1995)
Role of the market maven in retailing: A general marketplace influencer. Journal of Business and Psychology
, vol.10
, pp. 31-55
-
-
Abratt, R.1
-
2
-
-
0037688690
-
The role of public and private complaining in satisfaction with problem resolution
-
Bearden, W.O. and Oliver, R.L. (1985) The role of public and private complaining in satisfaction with problem resolution. Journal of Consumer Affairs 19, 222-40.
-
(1985)
Journal of Consumer Affairs
, vol.19
, pp. 222-240
-
-
Bearden, W.O.1
Oliver, R.L.2
-
3
-
-
0347583698
-
Professional service referrals: A model of information acquistion
-
Beltramini, R.F. (1989) Professional service referrals:a model of information acquistion. Journal of Services Marketing 3, 35-43.
-
(1989)
Journal of Services Marketing
, vol.3
, pp. 35-43
-
-
Beltramini, R.F.1
-
4
-
-
0001965293
-
The service encounter: Diagnosing favorable and unfavorable incidents
-
Bitner, M.J., Booms, B.M. and Tetreault, M.S. (1990) The service encounter:diagnosing favorable and unfavorable incidents. Journal of Marketing 54, 71-84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.M.2
Tetreault, M.S.3
-
5
-
-
0009176109
-
Enhanced explanations of word of mouth communications: The power of relationships. In E.G. Hirschman, (ed) Research in Consumer Behavior, Vol. 4
-
Bristor, J. (1990) Enhanced explanations of word of mouth communications:the power of relationships. In E.G. Hirschman, (ed) Research in Consumer Behavior, Vol. 4. Greenwich, CT:JAI Press, pp. 51-83.
-
(1990)
Greenwich, CT:JAI Press
, pp. 51-83
-
-
Bristor, J.1
-
6
-
-
84935533832
-
Social ties and word-of-mouth referral behavior
-
Brown, J.J. and Reingen, P.H. (1987) Social ties and word-of-mouth referral behavior. Journal of Consumer Research 14, 350-62.
-
(1987)
Journal of Consumer Research
, vol.14
, pp. 350-362
-
-
Brown, J.J.1
Reingen, P.H.2
-
7
-
-
85025361771
-
Consumer complaining and word of mouth activities: Field evidence. In T. Scrull (ed.) Advances in Consumer Research, Vol. 16. Ann Arbor, MI: Association for Consumer Research, pp
-
Brown, S.P. and Beltramini R.F. (1989) Consumer complaining and word of mouth activities:field evidence. In T. Scrull (ed.) Advances in Consumer Research, Vol. 16. Ann Arbor, MI:Association for Consumer Research, pp. 9-16.
-
(1989)
9-16
-
-
Brown, S.P.1
Beltramini, R.F.2
-
8
-
-
0347583695
-
Word-of-mouth communication - a shared-cost approach
-
Burke, G.I. (1996) Word-of-mouth communication - a shared-cost approach. Journal of Marketing Communications 2(4), 219-30.
-
(1996)
Journal of Marketing Communications
, vol.2
, Issue.4
, pp. 219-230
-
-
Burke, G.I.1
-
9
-
-
0346952621
-
AT&T Internet service soars early without ads
-
Cleland, K. (1996) AT&T Internet service soars early without ads. Advertising Age 67, 37.
-
(1996)
Advertising Age
, vol.67
, pp. 37
-
-
Cleland, K.1
-
10
-
-
0001229241
-
Organizational information requirements, media richness and structural design
-
Daft, R.L. and Lengel, R.H. (1986) Organizational information requirements, media richness and structural design. Management Science 32(5), 554-72.
-
(1986)
Management Science
, vol.32
, Issue.5
, pp. 554-572
-
-
Daft, R.L.1
Lengel, R.H.2
-
11
-
-
0031514286
-
Influences on consumer use of word-of-mouth recommendation sources
-
Duhan, D.F., Johnson, S.D., Wilcox, J.B. and Herrell, G.D. (1997) Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science 25(4), 283-95.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.4
, pp. 283-295
-
-
Duhan, D.F.1
Johnson, S.D.2
Wilcox, J.B.3
Herrell, G.D.4
-
12
-
-
77957043729
-
-
Fario, R.H. and Zanna, M.P. (1981) Direct experience and attitude-behavior consistency. In Advances in Experimental Social Psychology, Vol. 14. New York: Academic Press Inc
-
Fario, R.H. and Zanna, M.P. (1981) Direct experience and attitude-behavior consistency. In Advances in Experimental Social Psychology, Vol. 14. New York:Academic Press Inc.
-
-
-
-
13
-
-
0003018358
-
The market maven: A diffuser of marketplace information
-
Feick, L.F. and Price, L.L. (1987) The market maven:a diffuser of marketplace information. Journal of Marketing 51, 83-97.
-
(1987)
Journal of Marketing
, vol.51
, pp. 83-97
-
-
Feick, L.F.1
Price, L.L.2
-
14
-
-
34247368208
-
Self-generated validity and other effects of measurement on belief, attitude, intention and behavior
-
Feldman, J.M. and Lynch Jr, J.G. (1988) Self-generated validity and other effects of measurement on belief, attitude, intention and behavior. Journal of Applied Psychology 3(3), 421-35.
-
(1988)
Journal of Applied Psychology
, vol.3
, Issue.3
, pp. 421-435
-
-
Feldman, J.M.1
Lynch, J.G.2
-
15
-
-
21344492520
-
Structure, cooperation, and the flow of market information
-
Frenzen, J. and Nakamoto, K. (1993) Structure, cooperation, and the flow of market information. Journal of Consumer Research 20, 360-75.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 360-375
-
-
Frenzen, J.1
Nakamoto, K.2
-
16
-
-
0001559313
-
Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective
-
Herr, P.M., Kardes, F.R. and Kim, J. (1991) Effects of word-of-mouth and product-attribute information on persuasion:an accessibility-diagnosticity perspective. Journal of Consumer Research 17, 454-62.
-
(1991)
Journal of Consumer Research
, vol.17
, pp. 454-462
-
-
Herr, P.M.1
Kardes, F.R.2
Kim, J.3
-
17
-
-
0038984648
-
The comprehension/miscomprehension of print communication: Selected findings
-
Jacoby, J. and Hoyer, W.D. (1989) The comprehension/miscomprehension of print communication:selected findings. Journal of Consumer Research 15, 434-43.
-
(1989)
Journal of Consumer Research
, vol.15
, pp. 434-443
-
-
Jacoby, J.1
Hoyer, W.D.2
-
18
-
-
85025332992
-
Companies go on-line to chat, spy and rebut
-
McCartney, S. (1994) Companies go on-line to chat, spy and rebut. Wall Street Journal 15 September, B1, B6.
-
(1994)
Wall Street Journal 15 September
, vol.B1
, pp. B6
-
-
McCartney, S.1
-
19
-
-
0003162605
-
New product diffusion models in marketing: A review and directions for research
-
Mahajan, V., Muller, E. and Bass, F.M. (1990) New product diffusion models in marketing:a review and directions for research. Journal of Marketing 54, 1-26.
-
(1990)
Journal of Marketing
, vol.54
, pp. 1-26
-
-
Mahajan, V.1
Muller, E.2
Bass, F.M.3
-
20
-
-
0000224596
-
Levels of subjective comprehension in advertising processing and their relations to ad perceptions, attitudes, and memory
-
Mick, D.G. (1992) Levels of subjective comprehension in advertising processing and their relations to ad perceptions, attitudes, and memory. Journal of Consumer Research 18, 411-24.
-
(1992)
Journal of Consumer Research
, vol.18
, pp. 411-424
-
-
Mick, D.G.1
-
21
-
-
0002441636
-
A test of services marketing theory: Consumer information acquisition activities
-
Murray, K.B. (1991) A test of services marketing theory:consumer information acquisition activities. Journal of Marketing 55, 10-25.
-
(1991)
Journal of Marketing
, vol.55
, pp. 10-25
-
-
Murray, K.B.1
-
22
-
-
0345122604
-
Consumer knowledge assessment
-
Park, C.W., Mothersbaugh, D.L. and Feick, L. (1994) Consumer knowledge assessment. Journal of Consumer Research 21, 71-82.
-
(1994)
Journal of Consumer Research
, vol.21
, pp. 71-82
-
-
Park, C.W.1
Mothersbaugh, D.L.2
Feick, L.3
-
24
-
-
0001963251
-
Comprehension's role in persuasion: The case of its moderating effect on the persausive impact of source cues
-
Ratneshwar, S. and Chaiken, S. (1991) Comprehension's role in persuasion:the case of its moderating effect on the persausive impact of source cues. Journal of Consumer Research 18, 52-62.
-
(1991)
Journal of Consumer Research
, vol.18
, pp. 52-62
-
-
Ratneshwar, S.1
Chaiken, S.2
-
26
-
-
0002604811
-
Negative word-of-mouth by dissatisfied consumers: A pilot study
-
Richins, M. (1983) Negative word-of-mouth by dissatisfied consumers:a pilot study. Journal of Marketing 47, 68-78.
-
(1983)
Journal of Marketing
, vol.47
, pp. 68-78
-
-
Richins, M.1
-
27
-
-
0000235298
-
A protocol analysis of brand choice strategies involving recommendations
-
Rosen, D.L. and Olshavsky, R.W. (1987) A protocol analysis of brand choice strategies involving recommendations. Journal of Consumer Research 14, 440-4.
-
(1987)
Journal of Consumer Research
, vol.14
, pp. 440-444
-
-
Rosen, D.L.1
Olshavsky, R.W.2
-
28
-
-
0001905750
-
How to harness the awesome power of word-of-mouth
-
Silverman, G. (1997) How to harness the awesome power of word-of-mouth. Direct Marketing 60, 32-7.
-
(1997)
Direct Marketing
, vol.60
, pp. 32-37
-
-
Silverman, G.1
-
29
-
-
0003434717
-
-
Englewood Cliffs, NJ: Prentice Hall
-
Solomon, M.R. (1996) Consumer Behavior. Englewood Cliffs, NJ:Prentice Hall.
-
(1996)
Consumer Behavior
-
-
Solomon, M.R.1
-
30
-
-
0002743415
-
Recovering and learning from service failure
-
Tax, S.S. and Brown, S.W. (1998) Recovering and learning from service failure. Shan Management Review 40, 75-88.
-
(1998)
Shan Management Review
, vol.40
, pp. 75-88
-
-
Tax, S.S.1
Brown, S.W.2
-
33
-
-
21844492477
-
Effects of presentation order and communication modality on recall and attitude
-
Unnava, H.R., Burnkrant, R.E. and Erevelles, S. (1994) Effects of presentation order and communication modality on recall and attitude. Journal of Consumer Research 21, 481-90.
-
(1994)
Journal of Consumer Research
, vol.21
, pp. 481-490
-
-
Unnava, H.R.1
Burnkrant, R.E.2
Erevelles, S.3
-
35
-
-
0000223957
-
Sociocognitive analysis of group decisionmaking among consumers
-
Ward, J.C. and Reingen, P.H. (1990) Sociocognitive analysis of group decisionmaking among consumers. Journal of Consumer Research 17, 245-62.
-
(1990)
Journal of Consumer Research
, vol.17
, pp. 245-262
-
-
Ward, J.C.1
Reingen, P.H.2
-
36
-
-
0000922949
-
Product/Consumption-based affective responses and postpurchase processes
-
Westbrook, R.A. (1987) Product/Consumption-based affective responses and postpurchase processes. Journal of Marketing Research 24, 258-70.
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 258-270
-
-
Westbrook, R.A.1
-
38
-
-
85025324341
-
Some limits on the potency of word-of-mouth information. In T. Scrull (ed.), Advances in Consumer Research, Vol. 16, Ann Arbor, MI: Association for Consumer Research, pp
-
Wilson, W.R. and Peterson, R.A. (1989) Some limits on the potency of word-of-mouth information. In T. Scrull (ed.), Advances in Consumer Research, Vol. 16, Ann Arbor, MI:Association for Consumer Research, pp. 23-9.
-
(1989)
23-9
-
-
Wilson, W.R.1
Peterson, R.A.2
|