Making it work: Organization and processes of telephone nursing advice services

Journal of Nursing Administration

Volumn 33, Issue 4, 2003, Pages 216-223

  Valanis, Barbara ^a   Moscato, Susan ^b   Tanner, Christine ^c   Shapiro, Susan ^c   Izumi, Seiko ^c   David, Marion ^a   Mayo, Ann ^a  

^a KAISER PERMANENTE   (United States)

^b UNIVERSITY OF PORTLAND   (United States)

^c OREGON HEALTH AND SCIENCE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COST CONTROL; HEALTH CARE ORGANIZATION; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HUMAN; NURSING; PATIENT COUNSELING; TELEPHONE; UNITED STATES; WORK ENVIRONMENT;

ATTITUDE OF HEALTH PERSONNEL; CLINICAL COMPETENCE; CLINICAL PROTOCOLS; COUNSELING; DOCUMENTATION; EDUCATION, NURSING, CONTINUING; FEASIBILITY STUDIES; HEALTH MAINTENANCE ORGANIZATIONS; HOTLINES; HUMANS; INSERVICE TRAINING; NURSE'S ROLE; NURSING AUDIT; NURSING EVALUATION RESEARCH; NURSING RECORDS; NURSING SERVICES; NURSING STAFF; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PROGRAM EVALUATION; QUALITY OF HEALTH CARE; TRIAGE; UNITED STATES;

EID: 0345700855     PISSN: 00020443     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005110-200304000-00006     Document Type: Article

References (13)

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