메뉴 건너뛰기




Volumn 45, Issue 3, 2003, Pages 455-482

Determining the Effectiveness of the Usability Problem Inspector: A Theory-Based Model and Tool for Finding Usability Problems

Author keywords

[No Author keywords available]

Indexed keywords

COGNITIVE SYSTEMS; COMPUTER SOFTWARE; COST EFFECTIVENESS; EVALUATION; HEURISTIC METHODS; KNOWLEDGE ACQUISITION; USABILITY ENGINEERING;

EID: 0345098392     PISSN: 00187208     EISSN: None     Source Type: Journal    
DOI: 10.1518/hfes.45.3.455.27255     Document Type: Article
Times cited : (27)

References (48)
  • 1
    • 0002766619 scopus 로고    scopus 로고
    • The effectiveness of usability evaluation methods: Determining the appropriate criteria
    • Santa Monica, CA: Human Factors and Ergonomics Society
    • Andre, T. S., Williges, R. C., & Hartson, H. R. (1999). The effectiveness of usability evaluation methods: Determining the appropriate criteria. In Proceedings of the Human Factors and Ergonomics Society 43rd Annual Meeting (pp. 1090-1094). Santa Monica, CA: Human Factors and Ergonomics Society.
    • (1999) Proceedings of the Human Factors and Ergonomics Society 43rd Annual Meeting , pp. 1090-1094
    • Andre, T.S.1    Williges, R.C.2    Hartson, H.R.3
  • 2
    • 21844518585 scopus 로고
    • A method for assessing the usability of graphical, direct-manipulation style interfaces
    • Cuomo, D. L. (1994). A method for assessing the usability of graphical, direct-manipulation style interfaces. International Journal of Human-Computer Interaction, 6, 275-297.
    • (1994) International Journal of Human-Computer Interaction , vol.6 , pp. 275-297
    • Cuomo, D.L.1
  • 3
    • 0012696012 scopus 로고
    • Understanding usability issues addressed by three user-system interface evaluation techniques
    • Cuomo, D. L., & Bowen, C. D. (1994). Understanding usability issues addressed by three user-system interface evaluation techniques. Interacting with Computers, 6, 86-108.
    • (1994) Interacting with Computers , vol.6 , pp. 86-108
    • Cuomo, D.L.1    Bowen, C.D.2
  • 4
    • 0003308923 scopus 로고
    • Faster, cheaper! Are usability inspection methods as effective as empirical testing?
    • J. Nielsen & R. L. Mack (Eds.). New York: Wiley
    • Desurvire, H. W. (1994). Faster, cheaper! Are usability inspection methods as effective as empirical testing? In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 173-202). New York: Wiley.
    • (1994) Usability Inspection Methods , pp. 173-202
    • Desurvire, H.W.1
  • 6
    • 0000054989 scopus 로고
    • Evaluating evaluation methods
    • G. Cockton, S. W. Draper, & G. R. S. Weir (Eds.). Cambridge, UK: Cambridge University Press
    • Dutt, A., Johnson, H., & Johnson, P. (1994). Evaluating evaluation methods. In G. Cockton, S. W. Draper, & G. R. S. Weir (Eds.), People and computers IX (pp. 109-121). Cambridge, UK: Cambridge University Press.
    • (1994) People and Computers IX , pp. 109-121
    • Dutt, A.1    Johnson, H.2    Johnson, P.3
  • 8
    • 0033889148 scopus 로고    scopus 로고
    • Integrated support for working with guidelines: The Sherlock guideline management system
    • Grammenos, D., Akoumianakis, D., & Stephanidis, C. (2000). Integrated support for working with guidelines: The Sherlock guideline management system. Interacting with Computers, 12, 281-311.
    • (2000) Interacting with Computers , vol.12 , pp. 281-311
    • Grammenos, D.1    Akoumianakis, D.2    Stephanidis, C.3
  • 9
    • 0032310074 scopus 로고    scopus 로고
    • Damaged merchandise? A review of experiments that compare usability evaluation methods
    • Gray, W. D., & Salzman, M. C. (1998). Damaged merchandise? A review of experiments that compare usability evaluation methods. Human-Computer Interaction, 13, 203-261.
    • (1998) Human-Computer Interaction , vol.13 , pp. 203-261
    • Gray, W.D.1    Salzman, M.C.2
  • 10
    • 0024749433 scopus 로고
    • The case against user interface consistency
    • Grudin, J. (1989). The case against user interface consistency. Communications of the ACM, 32, 1164-1173.
    • (1989) Communications of the ACM , vol.32 , pp. 1164-1173
    • Grudin, J.1
  • 12
    • 0002674786 scopus 로고    scopus 로고
    • The user action framework: A theory-based foundation for inspection and classification of usability problems
    • H. Bullinger & J. Ziegler (Eds.). Mahwah, NJ: Erlbaum
    • Hartson, H. R., Andre, T. S., Williges, R. W., & Van Rens, L. (1999). The user action framework: A theory-based foundation for inspection and classification of usability problems. In H. Bullinger & J. Ziegler (Eds.), Human-computer interaction: Ergonomics and user interfaces (Vol. 1, pp. 1058-1062). Mahwah, NJ: Erlbaum.
    • (1999) Human-Computer Interaction: Ergonomics and User Interfaces , vol.1 , pp. 1058-1062
    • Hartson, H.R.1    Andre, T.S.2    Williges, R.W.3    Van Rens, L.4
  • 13
    • 0033883872 scopus 로고    scopus 로고
    • A methodology and tools for applying context-specific usability guidelines to interface design
    • Henninger, S. (2000). A methodology and tools for applying context-specific usability guidelines to interface design. Interacting with Computers, 12, 225-243.
    • (2000) Interacting with Computers , vol.12 , pp. 225-243
    • Henninger, S.1
  • 14
    • 84892449141 scopus 로고
    • User interface evaluation in the real world: A comparison of four techniques
    • New York: Association for Computing Machinery
    • Jeffries, R., Miller, J. R., Wharton, C., & Uyeda, K. M. (1991). User interface evaluation in the real world: A comparison of four techniques. In CHI '91 Conference Proceedings (pp. 119-124). New York: Association for Computing Machinery.
    • (1991) CHI '91 Conference Proceedings , pp. 119-124
    • Jeffries, R.1    Miller, J.R.2    Wharton, C.3    Uyeda, K.M.4
  • 15
    • 0031186483 scopus 로고    scopus 로고
    • Tracking the effectiveness of usability evaluation methods
    • John, B. E., & Marks, S. J. (1997). Tracking the effectiveness of usability evaluation methods. Behaviour and Information Technology, 16, 188-202.
    • (1997) Behaviour and Information Technology , vol.16 , pp. 188-202
    • John, B.E.1    Marks, S.J.2
  • 17
    • 0003122284 scopus 로고
    • Formal usability inspections
    • J. Nielsen & R. L. Mack (Eds.). New York: Wiley
    • Kahn, M. J., & Prail, A. (1994). Formal usability inspections. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 141-171). New York: Wiley.
    • (1994) Usability Inspection Methods , pp. 141-171
    • Kahn, M.J.1    Prail, A.2
  • 18
    • 0003031879 scopus 로고
    • A comparison of user interface evaluation methods
    • J. Nielsen & R. L. Mack (Eds.). New York: Wiley
    • Karat, C. (1994). A comparison of user interface evaluation methods. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 203-233). New York: Wiley.
    • (1994) Usability Inspection Methods , pp. 203-233
    • Karat, C.1
  • 20
    • 0031188474 scopus 로고    scopus 로고
    • Comparison of evaluation methods using structured usability problem reports
    • Lavery, D., Cockton, G., & Atkinson, M. P. (1997). Comparison of evaluation methods using structured usability problem reports. Behaviour and Information Technology, 16, 246-266.
    • (1997) Behaviour and Information Technology , vol.16 , pp. 246-266
    • Lavery, D.1    Cockton, G.2    Atkinson, M.P.3
  • 21
    • 84963240854 scopus 로고
    • Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
    • New York: Association for Computing Machinery
    • Lewis, C., Polson, P., Wharton, C., & Rieman, J. (1990). Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces. In CHI '90 Conference Proceedings (pp. 235-242). New York: Association for Computing Machinery.
    • (1990) CHI '90 Conference Proceedings , pp. 235-242
    • Lewis, C.1    Polson, P.2    Wharton, C.3    Rieman, J.4
  • 22
    • 0028071120 scopus 로고
    • Sample sizes for usability studies: Additional considerations
    • Lewis, J. R. (1994). Sample sizes for usability studies: Additional considerations. Human Factors, 36, 368-378.
    • (1994) Human Factors , vol.36 , pp. 368-378
    • Lewis, J.R.1
  • 23
    • 0002503919 scopus 로고    scopus 로고
    • An experimental investigation of the interactive effects of interface style, instructions, and task familiarity on user performance
    • Lim, K. H., Benbasat, I., & Todd, P. (1996). An experimental investigation of the interactive effects of interface style, instructions, and task familiarity on user performance. ACM Transactions on Computer-Human Interaction, 3, 1-37.
    • (1996) ACM Transactions on Computer-Human Interaction , vol.3 , pp. 1-37
    • Lim, K.H.1    Benbasat, I.2    Todd, P.3
  • 24
    • 0032271516 scopus 로고    scopus 로고
    • The need for a standardized set of usability metrics
    • Santa Monica, CA: Human Factors and Ergonomics Society
    • Lund, A. M. (1998). The need for a standardized set of usability metrics. In Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting (pp. 688-691). Santa Monica, CA: Human Factors and Ergonomics Society.
    • (1998) Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting , pp. 688-691
    • Lund, A.M.1
  • 25
    • 0344178089 scopus 로고    scopus 로고
    • Blacksburg, VA: Virginia Polytechnic Institute and State University, Department of Computer Science
    • McCreary, F. A. (2001). InTouch usability evaluation (Tech. Report TR-01-11). Blacksburg, VA: Virginia Polytechnic Institute and State University, Department of Computer Science.
    • (2001) InTouch Usability Evaluation (Tech. Report TR-01-11)
    • McCreary, F.A.1
  • 26
    • 57249090957 scopus 로고
    • Finding usability problems through heuristic evaluation
    • New York: Association for Computing Machinery
    • Nielsen, J. (1992). Finding usability problems through heuristic evaluation. In CHI '92 Conference Proceedings (pp. 373-380). New York: Association for Computing Machinery.
    • (1992) CHI '92 Conference Proceedings , pp. 373-380
    • Nielsen, J.1
  • 28
    • 0001775576 scopus 로고
    • Heuristic evaluation
    • J. Nielsen & R. L. Mack (Eds.). New York: Wiley
    • Nielsen, J. (1994). Heuristic evaluation. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 25-62). New York: Wiley.
    • (1994) Usability Inspection Methods , pp. 25-62
    • Nielsen, J.1
  • 30
    • 85049653881 scopus 로고
    • Heuristic evaluation of user interfaces
    • New York: Association for Computing Machinery
    • Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user interfaces. In CHI '90 Conference Proceedings (pp. 249-256). New York: Association for Computing Machinery.
    • (1990) CHI '90 Conference Proceedings , pp. 249-256
    • Nielsen, J.1    Molich, R.2
  • 32
    • 0025661593 scopus 로고
    • Theory-based design for easily learned interfaces
    • Polson, P., & Lewis, C. (1990). Theory-based design for easily learned interfaces. Human-Computer Interaction, 5, 191-220.
    • (1990) Human-Computer Interaction , vol.5 , pp. 191-220
    • Polson, P.1    Lewis, C.2
  • 34
    • 0030680602 scopus 로고    scopus 로고
    • The AVANTI project: Prototyping and evaluation with a cognitive walkthrough based on the Norman's model of action
    • New York: Association for Computing Machinery
    • Rizzo, A., Marchigiani, E., & Andreadis, A. (1997). The AVANTI project: Prototyping and evaluation with a cognitive walkthrough based on the Norman's model of action. In Designing Interactive Systems (DIS '97) Conference Proceedings (pp. 305-309). New York: Association for Computing Machinery.
    • (1997) Designing Interactive Systems (DIS '97) Conference Proceedings , pp. 305-309
    • Rizzo, A.1    Marchigiani, E.2    Andreadis, A.3
  • 35
    • 0033686898 scopus 로고    scopus 로고
    • A toolkit for strategic usability: Results from workshops, panels, surveys
    • New York: Association for Computing Machinery
    • Rosenbaum, S., Rohn, J. A., & Humberg, J. (2000). A toolkit for strategic usability: Results from workshops, panels, surveys. In CHI 2000 Conference Proceedings (pp. 337-344). New York: Association for Computing Machinery.
    • (2000) CHI 2000 Conference Proceedings , pp. 337-344
    • Rosenbaum, S.1    Rohn, J.A.2    Humberg, J.3
  • 36
    • 57249114737 scopus 로고
    • The cognitive jogthrough: A fast-paced user interface evaluation procedure
    • New York: Association for Computing Machinery
    • Rowley, D. E., & Rhoades, D. G. (1992). The cognitive jogthrough: A fast-paced user interface evaluation procedure. In CHI '92 Conference Proceedings (pp. 389-395). New York: Association for Computing Machinery.
    • (1992) CHI '92 Conference Proceedings , pp. 389-395
    • Rowley, D.E.1    Rhoades, D.G.2
  • 38
    • 21944445728 scopus 로고    scopus 로고
    • Heuristic walkthroughs: Finding the problems without the noise
    • Sears, A. (1997). Heuristic walkthroughs: Finding the problems without the noise. International Journal of Human-Computer Interaction, 9, 213-234.
    • (1997) International Journal of Human-Computer Interaction , vol.9 , pp. 213-234
    • Sears, A.1
  • 40
    • 0025558729 scopus 로고
    • Streamlining the design process: Running fewer subjects
    • Santa Monica, CA: Human Factors and Ergonomics Society
    • Virzi, R. A. (1990). Streamlining the design process: Running fewer subjects. In Proceedings of the Human Factors and Ergonomics Society 34th Annual Meeting (pp. 291-294). Santa Monica, CA: Human Factors and Ergonomics Society.
    • (1990) Proceedings of the Human Factors and Ergonomics Society 34th Annual Meeting , pp. 291-294
    • Virzi, R.A.1
  • 41
    • 0026757295 scopus 로고
    • Refining the test phase of usability evaluation: How many subjects is enough?
    • Virzi, R. A. (1992). Refining the test phase of usability evaluation: How many subjects is enough? Human Factors, 34, 457-468.
    • (1992) Human Factors , vol.34 , pp. 457-468
    • Virzi, R.A.1
  • 42
    • 0043049514 scopus 로고    scopus 로고
    • Usability inspection methods
    • M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.). Amsterdam: Elsevier Science
    • Virzi, R. A. (1997). Usability inspection methods. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of human-computer interaction (2nd ed., pp. 705-715). Amsterdam: Elsevier Science.
    • (1997) Handbook of Human-Computer Interaction (2nd Ed.) , pp. 705-715
    • Virzi, R.A.1
  • 45
    • 57249098396 scopus 로고
    • Applying cognitive walkthroughs to more complex user interfaces: Experiences, issues, and recommendations
    • New York: Association for Computing Machinery
    • Wharton, C., Bradford, J., Jeffries, R., & Franzke, M. (1992). Applying cognitive walkthroughs to more complex user interfaces: Experiences, issues, and recommendations. In CHI '92 Conference Proceedings (pp. 381-388). New York: Association for Computing Machinery.
    • (1992) CHI '92 Conference Proceedings , pp. 381-388
    • Wharton, C.1    Bradford, J.2    Jeffries, R.3    Franzke, M.4
  • 47
    • 0001436725 scopus 로고
    • The cognitive walkthrough method: A practitioner's guide
    • J. Nielsen & R. L. Mack (Eds.). New York: Wiley
    • Wharton, C., Rieman, J., Lewis, C., & Polson, P. (1994). The cognitive walkthrough method: A practitioner's guide. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 105-140). New York: Wiley.
    • (1994) Usability Inspection Methods , pp. 105-140
    • Wharton, C.1    Rieman, J.2    Lewis, C.3    Polson, P.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.