Availability and use of information touch-screen kiosks (to facilitate social inclusion)

Aslib Proceedings

Volumn 55, Issue 5-6, 2003, Pages 320-333

  Boudioni, Markella ^a  

^a St Margaret's House   (United Kingdom)

Author keywords

Community care; Employment; Health education; Information; Social alienation; User studies

Indexed keywords

EMPLOYMENT; HEALTH; HEALTH CARE; INFORMATION MANAGEMENT; INFORMATION RETRIEVAL SYSTEMS; MEDICAL EDUCATION; USER INTERFACES;

COMMUNITY CARE; HEALTH EDUCATION; SOCIAL ALIENATION; TOUCH-SCREEN KIOSKS;

DISPLAY DEVICES;

EID: 0344961440     PISSN: 0001253X     EISSN: None     Source Type: Journal    
DOI: 10.1108/00012530310498897     Document Type: Article

References (58)

1. Action Multimedia (2003), Case Studies - NHS Direct, available at www.actionmultimedia.com (accessed 13 January).
2. BBC News (2002), Net Lifeline for Victims of Violence, 8 May, available at: news.bbc.co.uk/1/hi/sci/tech/1972920.stm (accessed 10 January 2003).
3. Browes, K.E. (2002), "Kiosks in Jobcentre Plus - the Jobpoint Project and beyond", paper presented to the KioskCom Europe 2002, June.
4. Cityspace (2001a), 24-hour Access to Council Services, available at:www.cityspace.com/html/news/press_releases/body20.htm (accessed 13 February 2003).
5. Cityspace (2001b), I-plus Points Offer Access to Thousands of Jobs per Day, available at: www.cityspace.com/html/news/press_releases/body17.htm (accessed 13 February 2003).
6. Cityspace (2001c), Bristolians Say I-plus Points Are a Hit, available at: www.cityspace.com/html/news/press_releases/body21.htm (accessed 13 February 2003).
7. Cityspace (2002a), Plan Your Journey at the Touch of a Button, available at:www.cityspace.com/html/news/press_releases/body33.html (accessed 13 February 2003).
8. Cityspace (2002b), Surfing on the Streets of Bromley, available at:www.cityspace.com/html/news/press_releases/body28.htm (accessed 13 February 2003).
9. Cityspace (2002c), London Borough of Richmond Upon Thames Goes Online in the Community, available at:www.cityspace.com/html/news/press_releases/body25.htm (accessed 13 February 2003).
10. Cityspace (2002d) Innovative Information Kiosks Come to Bath and NE Somerset, available at:www.cityspace.com/html/news/press_releases/body31.htm (accessed 13 February 2003).
11. Cityspace (2002e), Little Mo from EastEnders Launches Service to Help Abused Women Everywhere, available at:www.cityspace.com/html/news/press_releases/body26.htm (accessed 13 February 2003).
12. Cityspace (2002f), Digital Domestic Violence Service - "I Want More People to Know It is There", Says Ken Livingstone, available at:www.cityspace.com/html/news/press_releases/body26.htm (accessed 13 February 2003).
13. Cityspace (2002g), Ken Livingstone Unveils New Digital Service for London's Homeless Community, available at:www.cityspace.com/html/news/press_releases/body29.htm (accessed 13 February 2003).
14. Cityspace (2003), I-plus for Local Authorities, available at:www.cityspace.com (accessed 13 February).
15. Coleman, N., Jeawody, F. and Wapshot, J. (2002), Electronic Government at the Department for Work and Pensions - Attitudes to Electronic Methods of Conducting Benefit Business, DWP Research Report 176, CDS, Leeds.
16. Cranston, M., Clayton, D.J. and Farrands, P.J. (1996), "Design and implementations considerations for an interactive multimedia kiosk: where to start", paper presented to the Adelaide Conference, available at: www.ascilite.org.au/conferences/adelaide96/papers/04.html (accessed 3 January 2003).
17. Department of Work and Pensions (2001) Jo bpoint Pathfinder Evaluation, Summer 2001: Reactions to Jobpoint and Usability, Department of Work and Pensions, Jobcentre Plus, Leeds.
18. Dewhirst, P. (2003), Magic Touch Public Information Kiosks, available at:www.infocities.g-ming.net.uk/magic.html (accessed 10 January).
19. Ekberg, J. (1998), "Public terminals", Include, available at:www.stakes.fi/include/pam3.html (accessed 3 January 2003).
20. GHK & Policy Research Institute (PRI) of Leeds Metropolitan University (2002), Evaluation of the Remote Jobpoints Experiment in Port Talbot and Luton, Survey Results from Stage 1 and Stage 2, final report, prepared for the Department of Works and Pensions, London.
21. Glasgow Social Inclusion Update (2001a), "New Web site for Easterhouse", Glasgow Social Inclusion Update, September, Vol. 8, p. 10.
22. Glasgow Social Inclusion Update (2001b), "City-Wide Health Information Service", Glasgow Social Inclusion Update, September, Vol. 8, p.1.
23. Greener, M. (2002), "Screen test", Community Pharmacy, September, pp. 38-9.
24. Hardy, J. (2003a), NHS Direct Kiosk Report, Beddington Community Centre, Action Multimedia, February.
25. Hardy, J. (2003b), NHS Direct Kiosk Report, Boots, Birmingham, Action Multimedia, February.
26. Hardy, J. (2003c), NHS Direct Kiosk Report, Bradford Library, Action Multimedia, February.
27. Innovations (2002), "New Web site for homeless people in London", Innovations in Information, Vol. 8, No. 2, p. 5.
28. InTouch with Health (2002) About Us, available at: www.Intouchwithhealth.co.uk (accessed 17 December).
29. InTouch with Health (2003a), Case Studies, available at: www.intouchwithhealth.co.uk (accessed 11 February).
30. InTouch with Health (2003a), Patient Advice and Liaison Services, available at:www.intouchwithhealth.co.uk (accessed 11 February).
31. InTouch with Health (2003c), Our News, available at: www.intouchwithhealth.co.uk (accessed 11 February).
32. InTouch with Health (2003d) Helping Patients to Take Care of Themselves, available at:www.intouchwithhealth.co.uk/pr2.htm (accessed 11 February).
33. Jones, R., Navin, L.M. and Murray, K.J. (1993a), "Use of a community-based touch-screen public-access health information system", Health Bulletin, Vol. 51 No. 1, pp. 34-42.
34. Jones, R., Edgerton, E., Baxter, I., Naven, L.M.; Ritchie, J., Bell, G. and Murray, K. (1993b), "Where should a public access health information system be sited?", Interacting with Computers, Vol. 5 No. 4, pp. 413-21.
35. Julia Schofield Consultants (JSC) (2003), History, available at: www.jsc.co.uk (accessed 3 January).
36. Knowsley (2000), There's More to This Kiosk than Meets the I(T), Knowsley Metropolitan Borough, media release, available at:www.knowsley.gov.uk/media/2000/10/2000_10_26_no.html (accessed 13 February 2003).
37. Mendelsohn, F. (2001), KISS, available at: www.kiosksbusiness.com/SeptOct01/articles/dept1.html (accessed 17 December 2002).
38. Neoproducts (2003a), Welcome to Neo, available at:www.neoproducts.co.uk/home.asp (accessed 10 January).
39. Neoproducts (2003b), Employment & Neoproducts Scoop Major Award, available at: www.neoproducts.co.uk/profile-employ.asp and www.neoproducts.co.uk/employ/jobcentres_project (accessed 10 January).
40. Neoproducts (2003c), Anite for Nuneaton and Bedworth Borough Council, available at:www.neoproducts.co.uk/profile-anite.asp (accessed 10 January).
41. Neoproducts (2003d), Wellpoint, available at: www.neoproducts.co.uk/profile-wellpoint.asp (accessed 10 January).
42. Neoproducts (2003e) Dumas, available at: www.neoproducts.co.uk/profile-dumas.asp (accessed 10 January).
43. NHS Direct (2001), Final Report on NHS Direct Kiosks, December, NHS Direct, Department of Health, Hedge End.
44. NHS Direct (2002), Health Information for Black and Minority Ethnic Groups, report of a Consultation Workshop held by the National Electronic Library for Health and NHS Direct Online, 5 March, NHS Direct, Department of Health, Hedge End.
45. Nicholas, D., Williams, P. and Huntington, P. (2000), "Digital health information: case study: the information kiosk", Aslib Proceedings: New Information Perspectives, Vol. 52 No. 9, pp. 315-30.
46. Nicholas, D., Huntington, P., Williams, P. and Chahal, P. (2001), "Determinants of health kiosk use and usefulness: case study of a kiosk which serves a multi-cultural population", Libri, Vol. 51, pp. 102-13.
47. Patient Info (2003), Patient Information for Consent System, available at: www.picsystem.com and www.picsystem.com/pages/lit3.htm (accessed 12 February).
48. Payne, I. (2002), New Web site for Homeless People in London, available at: www.homelesslondon.org.uk (accessed 10 January).
49. Pearson, J., Jones, R., Cawsey, A., McGregor, S., Barret, A., Gilmour, H., Atkinson, J. and McEwen, J. (1999), "The accessibility of information systems for patients: use of touch-screen information systems by 345 patients with cancer in Scotland", American Medical Informatics Association Annual Symposium 1999: Session 66 - Consumer Health Informatics II, available at: www.amia.org/pubs/symposia/D005289.htm
50. Scream (2003), Portfolio - Touch-screen Kiosks/Services, available at: www.scream.co.uk/portfolio_touchscreenkiosks.shtml (accessed 13 February).
51. Sheffield Public DataWeb (2003), available at: europa.eu.int/information_society/eeurope/egovconf/ projects_selected/uk/index_en.ht (accessed 3 January).
52. SYCOP (2003), available at: www.sycop.gov.uk/./scripts/menu.asp (accessed 8 January).
53. Technology Active Solutions (1995), Monitoring the System, Technology Active Solutions (confidential, personal communication, February 2003).
54. Technology Active Solutions (2003a), available at: www.technology-active-solutions.co.uk/touchtech.html (accessed 14 January).
55. Technology Active Solutions (2003a), available at: www.technology-active-solutions.co.uk/design.html (accessed 14 January).
56. Technology Active Solutions (2003b), available at: www.technology-active-solutions/co.uk/design.html (accessed 14 January).
57. (The) UK Parliament (2003), Examples of "Social Pharmacy" in the New NHS, available at: www.parliament.the-stationery-office.co.uk/pa/cm200001/cmse lect/cmhealth/30/30ap54.htm (accessed 11 February).
58. Wilmes, B., Vogel, M. and Bennet, G. (2003), Web-/Kiosk-based Health Information on Falls Delivered to Older People in Tower Hamlets Communities, available at: www.smd.qmul.ac.uk/hcop/research/falls.htm (accessed 14 February).