Modeling business representational activity online: A case study of a customer-centered business

Knowledge-Based Systems

Volumn 17, Issue 1, 2004, Pages 39-56

  Flor, Nick V ^a   Maglio, Paul P ^b  

^a UNIVERSITY OF NEW MEXICO   (United States)

^b IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

Business consumer interaction; Distributed cognition; Management and information systems design; Systematic observational methods

Indexed keywords

COGNITIVE SYSTEMS; CUSTOMER SATISFACTION; ELECTRONIC MAIL; INTERACTIVE COMPUTER GRAPHICS; MANAGEMENT INFORMATION SYSTEMS; ONLINE SYSTEMS; WORLD WIDE WEB;

BUSINESS-CONSUMER INTERACTION; DISTRIBUTED COGNITION;

KNOWLEDGE BASED SYSTEMS;

EID: 0344924955     PISSN: 09507051     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.knosys.2003.08.011     Document Type: Article

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