Public service consumerism: Some questions of strategy

Community Development Journal

Volumn 31, Issue 1, 1996, Pages 66-72

  Skelcher, Chris ^a,b  

^a INLOGOV   (United Kingdom)

^b UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0344676354     PISSN: 00103802     EISSN: None     Source Type: Journal    
DOI: 10.1093/cdj/31.1.66     Document Type: Article

References (5)

1. Peter Beresford and Suzy Croft, (1993), Citizen Empowerment: A Practical Guide for Change, Macmillan.
2. Robin Hambleton, Paul Hoggart and Frank Total, (1989), 'The Decentralisation of Public Services: A Research Agenda', Local Government Studies, 15(1) January.
3. Naomi Pfeffer and Anna Coote, (1991), Is Quality Good for You? A Critical Review of Quality Assurance in Welfare Services, Institute of Public Policy Research.
4. Jenny Potter, (1988), 'Consumerism and the Public Sector: Does the Coat Fit?', Public Administration, 66(2).
5. Chris Skelcher, (1993), 'Involvement and Empowerment in Local Pubic Services', Public Money and Management, 13(3) July.