Computer telephony: Automated calls for medical care

Clinical and Investigative Medicine

Volumn 26, Issue 5, 2003, Pages 259-268

  Biem, H Jay ^a,c   Turnell, Roger W ^b   D'Arcy, Carl ^a  

^a UNIVERSITY OF SASKATCHEWAN   (Canada)

^b UNIVERSITY OF ALBERTA   (Canada)

^c NONE   (Canada)

Author keywords

Automatic data; Automation; Computer systems; Data collection; Disease management; Health services administration; Medical informatics applications; Office automation; Outcome assessment (health care); Patient care management; Preventive health services

Indexed keywords

AUTOMATION; COCHRANE LIBRARY; COMPUTER; FOLLOW UP; HEALTH CARE DELIVERY; HUMAN; HYPERTENSION; INFORMATION PROCESSING; LONG TERM CARE; MEDICAL CARE; MEDLINE; NUTRITION; ONCOLOGY; PATIENT COMPLIANCE; PREVENTIVE MEDICINE; PRIORITY JOURNAL; PUBLICATION; REVIEW; TELEPHONE;

AUTOMATION; COMPUTERS; DELIVERY OF HEALTH CARE; HUMANS; PREVENTIVE HEALTH SERVICES; RANDOMIZED CONTROLLED TRIALS; REGISTRIES; TELEPHONE; USER-COMPUTER INTERFACE; VOICE;

EID: 0344010490     PISSN: 0147958X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (44)

1. Edgar B. PC Telephony. New York: Flatiron Publishing; 1992.
2. McBride CM, Rimer BK. Using the telephone to improve health behavior and health service delivery. Patient Educ Couns 1999;37:3-18.
3. Balas EA, Jaffrey F, Kuperman GJ, Boren SA, Brown GD, Pinciroli F, et al. Electronic communication with patients. Evaluation of distance medicine technology. JAMA 1997;278:152-9.
4. Bashshur RL. On the definition and evaluation of telemedicine. Telemed J 1995;1:19-30.
5. Harlow BL, Rosenthal JF, Ziegler RG. A comparison of computer-assisted and hard copy telephone interviewing. Am J Epidemiol 1985;122:335-40.
6. Allen SI. The telephone as a computer input-output terminal for medical information. JAMA 1969;208:673-9.
7. Krishna S, Balas EA, Boren SA, Maglaveras N. Patient acceptance of educational voice messages: a review of controlled clinical studies. Methods Inf Med 2002;41:360-9.
8. Alemi F, Stephens R. Computer services to patients' homes through their telephones. Application to other disease management efforts. Med Care 1996;34(10 Suppl):OS52-5.
9. Revere D, Dunbar PJ. Review of computer-generated outpatient health behaviour interventions: clinical encounters "in absentia." J Am Med Inform Assoc 2001;8:62-79.
10. Pignone MP, Ammerman A, Fernandez L, Orleans CT, Pender N, Woolf S, et al. Counseling to promote a healthy diet in adults: a summary of the evidence for the U.S. Preventive Services Task Force. Am J Prev Med 2003;24:75-92.
11. Shortliffe E, Perreault L, editors. Medical informatics: computer applications in health care and biomedicine. New York: Springer-Verlag; 2000.
12. van Bemmel JH, Musen MA, Helder JC, editors. Handbook of medical informatics. Houtern/ Diegem: Springer; 1997.
13. Viegas S, Dunn K, editors. Telemedicine: practicing in the information age. Philadelphia: Lippincott-Raven; 1998.
14. Kobak KA, Greist JH, Jefferson JW, Katzelnick DJ. Computer administered clinical rating scales: a review. Psychopharmacology 1996;127:291-301.
15. Mundt JC. Interactive voice response systems in clinical research and treatment. Psychiatr Serv 1997;48:611-2.
16. Marks I. Computer aids to mental health care. Can J Psychiatry 1999;44:548-55.
17. Corkrey R, Parkinson L. Interactive voice response: review of studies 1989-2000. Behav Res Methods Instrum Comput 2002;34:342-53.
18. Tanke ED, Leirer VO. Automated telephone reminders in tuberculosis care. Med Care 1994;32:380-9.
19. Dini EF, Linkins RW, Chaney M. Effectiveness of computer-generated telephone messages in increasing clinic visits. Arch Pediatr Adolesc Med 1995;149:902-5.
20. Tanke ED, Martinez CM, Leirer VO. Use of automated reminders for tuberculin skin test return. Am J Prev Med 1997;13:189-92.
21. Maxwell S, Maljanian R, Horowitz S, Pianka MA, Cabrera Y, Greene J. Effectiveness of reminder systems on appointment adherence rates. J Health Care Poor Underserved 2001;12:504-14.
22. Dini EF, Linkins RW, Sigafoos J. The impact of computer-generated messages on childhood immunization coverage. Am J Prev Med 2000;18:132-9.
23. Lieu TA, Capra AM, Makol J, Black SB, Shinefield HR. Effectiveness and cost-effectiveness of letters, automated telephone messages, or both for underimmunized children in a health maintenance organization. Pediatrics 1998;101:E3.
24. Linkins RW, Dini EF, Watson G, Patriarca PA. A randomized trial of the effectiveness of computer-generated telephone messages in increasing immunization visits among preschool children. Arch Pediatr Adolesc Med 1994;148:908-14.
25. Rask KJ, LeBaron CW, Starnes DM. The costs of registry-based immunization interventions Am J Prev Med 2001;21:267-71.
26. Franzini L, Rosenthal J, Spears W, Martin HS, Balderas L, Brown M, et al. Cost-effectiveness of childhood immunization reminder/recall systems in urban private practices. Pediatrics 2000;106:177-83.
27. Stehr-Green PA, Dini EF, Lindegren ML, Patriarca PA. Evaluation of telephoned computer-generated reminders to improve immunization coverage at inner-city clinics. Public Health Rep 1993;108:426-30.
28. Delichatsios HK, Friedman RH, Glanz K, Tennstedt S, Smigelski C, Pinto BM, et al. Randomized trial of a "talking computer" to improve adults' eating habits. Am J Health Promot 2001;15:215-24.
29. Dutton JP, Posner BA, Smigeiski C, Friedman RH. Lowering of total serum cholesterol through the use of DietAid: a telecommunication system for dietary counseling [abstract]. Ann Behav Med 1995;17(Suppl):S088.
30. Hyman DJ, Herd JA, Ho KS, Dunn JK, Gregory KA. Maintenance of cholesterol reduction using automated telephone calls. Am J Prev Med 1996;12:129-33.
31. Jarvis KL, Friedman RH, Heeren T, Cullinane PM. Older women and physical activity: using the telephone to walk. Womens Health Issues 1997;7:24-9.
32. Pinto BM, Friedman R, Marcus BH, Kelley H, Tennstedt S, Gillman MW. Effects of a computer-based, telephone-counseling system on physical activity. Am J Prev Med 2002;23:113-20.
33. Friedman RH, Kazis LE, Jette A, Smith MB, Stollerman J, Torgerson J, et al. A telecommunications system for monitoring and counseling patients with hypertension: impact on medication adherence and blood pressure control. Am J Hypertens 1996;9:285-92.
34. Piette JD, Weinberger M, McPhee SJ, Mah CA, Kraemer FB, Crapo LM. Do automated calls with nurse follow-up improve self-care and glycemic control among vulnerable patients with diabetes? Am J Med 2000;108:20-7.
35. Piette JD, Weinberger M, Kraemer FB, McPhee SJ. Impact of automated calls with nurse follow-up on diabetes treatment outcomes in a Department of Veterans Affairs Health Care System: a randomized controlled trial. Diabetes Care 2001;24:202-8.
36. Siegel K, Mesagno FP, Karus DG, Christ G. Reducing the prevalence of unmet needs for concrete services of patients with cancer. Evaluation of a computerized telephone outreach system. Cancer 1992;69:1873-83.
37. Mahoney DF, Tarlow B, Sandaire J. A computer-mediated intervention for Alzheimer's caregivers. Comput Nurs 1998;16(4):208-16.
38. Mahoney DM, Tarlow B, Jones RN, Tennstedt S, Kasten L. Factors affecting the use of a telephone-based intervention for caregivers of people with Alzheimer's disease. J Telemed Telecare 2001;7:139-48.
39. Leirer VO, Morrow DG, Tanke ED, Pariante GM. Elders' nonadherence: its assessment and medication reminding by voice mail. Gerontologist 1991;31:514-20.
40. Marcellini F, Mollenkopf H, Spazzafumo L, Ruoppila I. Acceptance and use of technological solutions by the elderly in the outdoor environment: findings from the European survey. Z Gerontol Geriatr 2000;33:169-77.
41. Janda LH, Janda M, Tedford E. IVR Test & Survey: a computer program to collect data via computerized telephonic applications. Behav Res Methods Instrum Comput 2001;33:513-6.
42. Gimenez-Perez G, Gallach M, Acera E, Prieto A, Carro O, Ortega E, et al. Evaluation of accessibility and use of new communication technologies in patients with type 1 diabetes mellitus. J Med Internet Res 2002;4(3):E16.
43. Starren J, Hripcsak G, Sengupta S, Abbruscato CR, Knudson PE, Weinstock RS, et al. Columbia University's Informatics for Diabetes Education and Telemedicine (IDEATe1) project: technical implementation. J Am Med Inform Assoc 2002;9:25-36.
44. Noell J, Glasgow RE. Interactive technology applications for behavioral counseling: issues and opportunities for health care settings. Am J Prev Med 1999;17:269-74.