Measuring the information age business

Technology Analysis and Strategic Management

Volumn 8, Issue 3, 1996, Pages 233-246

  Tjaden, Gary S ^a  

^a GEORGIA TECH RESEARCH INSTITUTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0343868740     PISSN: 09537325     EISSN: None     Source Type: Journal    
DOI: 10.1080/09537329608524248     Document Type: Article

References (36)

1. A. Toffler, The Third Wave (New York, Bantam, 1981).
2. P. F. Drucker, Post-capitalist Society (New York, HarperBusiness, 1993).
3. P. M. Senge, The Fifth Discipline (New York, HarperBusiness, 1993).
4. R. E. Bohn, 'Measuring and Managing Technological Knowledge', Sloan Management Review, Fall 1994, pp. 61-73. Bohn bases his definitions on the distinctions made by H. Cleveland in his book The Knowledge Executive (New York, Human Valley Books, 1995). Cleveland also distinguishes 'wisdom' as a separate concept.
5. R. E. Bohn, 'Measuring and Managing Technological Knowledge', Sloan Management Review, Fall 1994, pp. 61-73. Bohn bases his definitions on the distinctions made by H. Cleveland in his book The Knowledge Executive (New York, Human Valley Books, 1995). Cleveland also distinguishes 'wisdom' as a separate concept.
6. 'Software as Career Threat', Forbes, 22 May 1995, pp. 240-246.
7. P. M. Romer, 'Endogenous Technological Change', Journal of Political Economy, 98, 1990, pp. S71-S102.
8. Ibid. Economists use the term 'non-rival' to refer to an input to an economic process which has this property.
9. Bohn, op. cit., Ref. 5.
10. Drucker, op. cit., Ref. 2, p. 185.
11. Ibid., p. 69.
12. Ibid., p. 39.
13. Ibid., pp. 72-73.
14. Ibid., p. 44.
15. D. Peppers, 'How Technology Has Changed Marketing', Forbes ASAP, 10 April 1995, pp. 76-80.
16. M. S. Malone, 'Pennsylvania Guys Mass Customize', Forbes ASAP, 10 April 1995, pp. 83-85.
17. Peppers, op. cit., Ref. 15. The bicycles are actually delivered two weeks from when the order is placed because customers do not believe that a high-quality customized bicycle can be made and delivered so quickly.
18. K.J. Kennedy, 'The Dilemma of US Industrial Research and Development Focusing on the Short Term', International Journal of Technology Management, 9, pp. 15-29.
19. J. Champy, Reengineering Management (New York, HarperBusiness, 1995).
20. Drucker, op. cit., Ref. 2, p. 182.
21. T. G. Harris, 'The Post-capitalist Executive: An Interview with Peter F. Drucker', Harvard Business Raview, May/June 1993, pp. 115-122.
22. Ibid.
23. Gleckman, op. cit., Ref. 24.
24. Senge, op. cit., Ref. 4.
25. M. Goodman, 'Should Growth Be a Guiding Idea for Your Organization?', in: The Fifth Discipline Fieldbook (New York, Currency Doubleday, 1994), pp. 133-134.
26. Ibid.
27. S. R. Covey, The Seven Habits of Highly Effective People (New York, Fireside, 1989), pp. 52-59.
28. Even for industrial age businesses, in the long run it does not work to provide adequate returns to invested equity at the expense of labor and knowledge.
29. At the risk of belaboring this point, there are many examples of businesses with very 'efficient' processes, which yet failed miserably in the market-place.
30. G. S. Tjaden, S. Narasimhan & S. Mitra, 'Business Process Metrics of Effectiveness', paper presented to the Third European Academic Conference on Business Process Redesign, Cranfield University, Bedford, 21-22 February 1996.
31. Not all the person-hours worked by an individual are necessarily spent performing the same type of work. Many knowledge workers spend some portion of their time doing service work, for example. Care must be taken to make this distinction when tallying the knowledge work personhours.
32. Costs for training, which produces 'human capital', should not be included, as knowledge work is not being performed by people undergoing training.
33. Costs for training knowledge workers to do knowledge work and service workers to use new knowledge should be included as knowledge assets.
34. Economic value added is a trade mark of Stern, Stewart Management Services, Inc.
35. P. A. Strassmann, The Business Value of Computers (New Canaan, CT, Information Economics Press, 1990).
36. Return-on-management, R-O-M and information productivity are trade marks of Strassmann, Inc.