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Volumn , Issue , 2003, Pages 158-165

How can I help you? User instructions in telephone calls

Author keywords

[No Author keywords available]

Indexed keywords

CODES (SYMBOLS); FEEDBACK; PROBLEM SOLVING; REMOTE CONTROL; VIDEO CONFERENCING;

EID: 0242676187     PISSN: 2158091X     EISSN: 21581002     Source Type: Conference Proceeding    
DOI: 10.1109/ipcc.2003.1245484     Document Type: Conference Paper
Times cited : (5)

References (8)
  • 1
    • 22444453956 scopus 로고    scopus 로고
    • The logical and rhetorical construction of procedural discourse
    • Farkas, D. K., The logical and rhetorical construction of procedural discourse. Technical communication 46(1): 42-54, 1999.
    • (1999) Technical Communication , vol.46 , Issue.1 , pp. 42-54
    • Farkas, D.K.1
  • 2
    • 0142161498 scopus 로고    scopus 로고
    • Discovering order in opening sequences, calls to a software helpline
    • A. McHoul, and M. Rapley (Eds.) Continuum, Londing
    • Baker, C., M. Emmison and A. Firth, Discovering order in opening sequences, calls to a software helpline. In: A. McHoul, and M. Rapley (Eds.) How to analyse talk in institutional settings. A casebook of methods (pp. 41-56). Continuum, Londing, 2001.
    • (2001) How to Analyse Talk in Institutional Settings. A Casebook of Methods , pp. 41-56
    • Baker, C.1    Emmison, M.2    Firth, A.3
  • 5
    • 0032630576 scopus 로고    scopus 로고
    • Invisible work of telephone operators: An ethnocritical analysis
    • Muller, M. J. Invisible work of telephone operators: an ethnocritical analysis. Computer Supported Cooperative Work 8: 31-61, 1999.
    • (1999) Computer Supported Cooperative Work 8 , vol.8 , pp. 31-61
    • Muller, M.J.1
  • 7


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.