Consumers without teeth: Can probation service "clients" have a say in the service they receive?

International Journal of Public Sector Management

Volumn 9, Issue 4, 1996, Pages 12-19

  Nash, Michael ^a  

^a UNIVERSITY OF PORTSMOUTH   (United Kingdom)

Author keywords

Consumerism; Effectiveness; Service quality

Indexed keywords

EID: 0242465666     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513559610128663     Document Type: Article

References (24)

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