Managing for quality: The strategic issues

International Journal of Technology Management

Volumn 12, Issue 1, 1996, Pages 59-74

  Wilcox, M ^a,c   Dale, B G ^b,d   Boaden, R J ^b   McQuater, R E ^b  

^a NORTHUMBRIA UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c NORTHUMBRIA UNIVERSITY   (United Kingdom)

^d Department of Operations Management ^*

Author keywords

Business Unit (BU); Management; Organization; Policy; Quality; TQM

Indexed keywords

EID: 0242328564     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

1. Burrell, G. and Morgan, G. (1979) Sociological Paradigms and Organizational Analysis, Heinemann Educational Books.
2. Dale, B.G. (ed.) (1994) Managing Quality (2nd edn), Prentice-Hall.
3. Fox, A.C. (1974) Beyond Contract: Work, Trust and Power Relations, Faber and Faber.
4. Marchington, M. and Parker, P. (1990) Changing Patterns of Employee Relations, Harvester Wheatsheaf.
5. McQuater, R.E., Dale, B.C., Boaden, R.J. and Wilcox, M. (1994) 'The effectiveness of quality management techniques and tools in the continuous improvement process: an examination', paper presented at the 4th International Conference on 'Factory 2000: advanced factory automation', University of York, 3-5 October.
6. Wheelan, G. and Hunger, P. (1988) Strategic Management and Business Policy, 3rd edn, Addison Wesley.
7. Wilcox, M., Boaden, R.J. and Dale, B.G. (1993) 'The effectiveness of policy deployment: methodology and preliminary results', Proceedings of the 4th International Production Management Conference on Management and New Production Systems, London, April, pp. 585-598.
8. Wilcox, M., Boaden, R.J., Dale, B.G. and McQuater, R.E. (1994a) 'Quality policy evaluation: an empirical investigation, Proceeding of the Labour Process Conference, University of Aston in Birmingham.
9. Wilcox, M., Dale, B.G., Boaden, R.J. and McQuater, R.E. (1994b) 'The integration and sustaining of TQM: a comparative study of six organisations', Working Paper No. 30, Quality Management Centre, Manchester School of Management, UMIST.
10. Wilson, D.C. and Rosenfeld, R.H. (1990) Managing Organisations, McGraw Hill.