I care: An organization-wide customer service education program

Journal for Nurses in Staff Development

Volumn 19, Issue 4, 2003, Pages 195-202

  McInnes, Kathryn Gillow ^a  

^a Brant Community Healthcare System   (Canada)

Author keywords

Customer service; Quality improvement; Staff education

Indexed keywords

ARTICLE; CONSUMER; DOCTOR PATIENT RELATION; HEALTH CARE QUALITY; HUMAN; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT;

CONSUMER SATISFACTION; HOSPITAL-PATIENT RELATIONS; HUMANS; ORGANIZATIONAL CULTURE; PLANNING TECHNIQUES; QUALITY ASSURANCE, HEALTH CARE; STAFF DEVELOPMENT;

EID: 0242271930     PISSN: 10987886     EISSN: 15389049     Source Type: Journal    
DOI: 10.1097/00124645-200307000-00009     Document Type: Article

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