De-escalating workplace aggression

Nursing Management

Volumn 34, Issue 9, 2011, Pages 30-34

  DelBel, John C ^a  

^a Mercy Hospital of Buffalo   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AGGRESSION; HUMAN; INTERPERSONAL COMMUNICATION; NURSE ADMINISTRATOR; NURSE ATTITUDE; OCCUPATIONAL HEALTH; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PSYCHOLOGICAL ASPECT; REVIEW; SAFETY; STATISTICS; VERBAL BEHAVIOR; VIOLENCE; WORKPLACE;

AGGRESSION; HUMANS; NEGOTIATING; NURSE ADMINISTRATORS; NURSE'S ROLE; OCCUPATIONAL HEALTH; ORGANIZATIONAL CULTURE; SAFETY MANAGEMENT; SECURITY MEASURES; VERBAL BEHAVIOR; VIOLENCE; WORKPLACE;

EID: 0242271860     PISSN: 07446314     EISSN: 15388670     Source Type: Journal    
DOI: 10.1097/00006247-200309000-00012     Document Type: Article

References (10)

1. International Council of Nurses:New Research Shows Workplace Violence Threatens Health Services Worldwide. Available on-line : .ch/PR10_02.htm.
2. International Council of Nurses:Abuse and Violence Against Nursing Personnel. Available on-line : .ch/psviolence00.htm.
3. Manderino, M., Berkey, N.: “Verbal Abuse of Staff Nurses by Physicians,” Journal of Professional Nursing. 13( 1):48-55, 1997.
4. Lybecker, C., Sofield, L.: “Verbal Abuse,” Surgical Services Management. 6( 6):32-35, 2000.
5. Simms, C.: “Stopping the Word War,” Nursing Management. 31( 9):65-71, 2000.
6. Brennan, W.: “Pressure Points,” Nursing Times. 93( 43):29-34, 1997.
7. Hilton, P., Kottke, J., Pfahler, D.: “Verbal Abuse in Nursing: How Serious Is It?” Nursing Management. 25( 5):90-94, 1994.
8. Ibid.
9. Ibid.
10. Cameron, L.: “Verbal Abuse—a Proactive Approach,” Nursing Management. 29( 8):34-36, 1998.