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Volumn 5, Issue 3, 2003, Pages 68-72

Improving patient satisfaction through the consistent use of scripting by the nursing staff

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HOSPITALIZATION; HUMAN; NURSING STAFF; PATIENT SATISFACTION; QUESTIONNAIRE;

EID: 0142168015     PISSN: 15209229     EISSN: 1530073X     Source Type: Journal    
DOI: 10.1097/00128488-200309000-00007     Document Type: Article
Times cited : (9)

References (11)
  • 2
    • 85026175052 scopus 로고    scopus 로고
    • Oakview, Ill: Author, PE-6, IM-12
    • Joint Commission on Accreditation of Heathcare Organizations. 2002 Comprehensive Accreditation Manual. Oakview, Ill: Author; 2002: PE-6, IM-12.
    • (2002) 2002 Comprehensive Accreditation Manual
  • 3
    • 0033842602 scopus 로고    scopus 로고
    • Defining and measuring quality of care: A perspective from U.S. researchers
    • Brook RH, McGlynn EA, Shekelle PG. Defining and measuring quality of care: a perspective from U.S. researchers. Int J Qual Health Care. 2000; 12(4): 281.
    • (2000) Int J Qual Health Care. , vol.12 , Issue.4 , pp. 281
    • Brook, R.H.1    McGlynn, E.A.2    Shekelle, P.G.3
  • 6
    • 0021002290 scopus 로고
    • Factors related to patients’ satisfaction with their medical care
    • Lockman JE. Factors related to patients’ satisfaction with their medical care. J Community Health. 1983; 9: 91.
    • (1983) J Community Health. , vol.9 , pp. 91
    • Lockman, J.E.1
  • 7
    • 18244425520 scopus 로고
    • Tips from doctors who have never been sued
    • Mengels L. Tips from doctors who have never been sued. Med Econ. 1991; 68: 56.
    • (1991) Med Econ. , vol.68 , pp. 56
    • Mengels, L.1
  • 9
    • 0002169751 scopus 로고
    • The economic ramifications of client dissatisfaction
    • Leucke RW, Rossels VR, Mase JM. The economic ramifications of client dissatisfaction. Group Pract. 1991; 40(3): 8.
    • (1991) Group Pract. , vol.40 , Issue.3 , pp. 8
    • Leucke, R.W.1    Rossels, V.R.2    Mase, J.M.3
  • 11
    • 0345835501 scopus 로고
    • Making quality improvement work
    • Shaw JG. Making quality improvement work. Group Pract J. 1992; 41: 6.
    • (1992) Group Pract J. , vol.41 , pp. 6
    • Shaw, J.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.