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Volumn 16, Issue 7-8, 2003, Pages 566-570

Impacts of information management on customized vehicles and after-sales services

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; CUSTOMER SATISFACTION; DATABASE SYSTEMS; PRODUCTION ENGINEERING; VEHICLE PARTS AND EQUIPMENT;

EID: 0142148884     PISSN: 0951192X     EISSN: None     Source Type: Journal    
DOI: 10.1080/0951192031000115714     Document Type: Article
Times cited : (12)

References (13)
  • 2
    • 0004211809 scopus 로고
    • Reading, Massachusetts: Addison-Wesley
    • DAVIS, S., 1987, Future Perfect (Reading, Massachusetts: Addison-Wesley).
    • (1987) Future Perfect
    • Davis, S.1
  • 3
    • 0142244422 scopus 로고    scopus 로고
    • Enhancing customer satisfaction by efficient information sharing between OEM and Supplier
    • 15-17 April
    • GRAESSLER, I., and SCHWARZ, S. B. 2002a, Enhancing customer satisfaction by efficient information sharing between OEM and Supplier. Ninth European Concurrent Engineering Conference, 15-17 April, pp. 83-86.
    • (2002) Ninth European Concurrent Engineering Conference , pp. 83-86
    • Graessler, I.1    Schwarz, S.B.2
  • 5
    • 84989078813 scopus 로고
    • Mass customization, implementing the emerging paradigm for competitive advantage
    • KOTHA, S., 1995, Mass customization, implementing the emerging paradigm for competitive advantage. Strategic Management Journal, 16, 21-42.
    • (1995) Strategic Management Journal , vol.16 , pp. 21-42
    • Kotha, S.1
  • 9
    • 0003969031 scopus 로고
    • Boston: Harvard Business School Press
    • PINE, J. B., II, 1993, Mass Customization (Boston: Harvard Business School Press).
    • (1993) Mass Customization
    • Pine J.B. II1
  • 10
    • 0001564234 scopus 로고
    • Do you want to keep your customers forever?
    • PINE, B. J., II, PEPPERS, D. and ROGERS, M., 1995, Do you want to keep your customers forever? Harvard Business Review, 73(2), 103-114.
    • (1995) Harvard Business Review , vol.73 , Issue.2 , pp. 103-114
    • Pine B.J. II1    Peppers, D.2    Rogers, M.3
  • 12
    • 0003934786 scopus 로고
    • London, Basingstoke, Oxford: Pan Books
    • TOFFLER, A., 1971, Future Shock (London, Basingstoke, Oxford: Pan Books).
    • (1971) Future Shock
    • Toffler, A.1
  • 13
    • 0030705504 scopus 로고    scopus 로고
    • A collaborative control system for Mass Customization manufacturing
    • TSENG, M. M., LEI, M., and Su, C. 1997, A collaborative control system for Mass Customization manufacturing. Annals of the CIRP, 46(1), 373-376.
    • (1997) Annals of the CIRP , vol.46 , Issue.1 , pp. 373-376
    • Tseng, M.M.1    Lei, M.2    Su, C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.