Dysfunctional performance through dysfunctional measures

Journal of Cost Management

Volumn 17, Issue 5, 2003, Pages 41-45

  Neely, Andy ^a   Bourne, Mike ^a   Kennerley, Mike ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COST BENEFIT ANALYSIS; DECISION MAKING; DESIGN; PERFORMANCE; QUALITY CONTROL; SALES;

MEASUREMENT PROGRAMS;

CUSTOMER SATISFACTION;

EID: 0142102761     PISSN: 08995141     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (4)

1. R.S. Kaplan & D.P. Norton, The Balanced Scorecard - Translating Strategy into Action (Boston: Harvard Business School Press, 1996).
2. A.D. Neely, C. Adams & M. Kennerley, The Performance Prism (London: Financial Times/Prentice Hall, 2002).
3. See www.cranfield.ac.uk/somo/cbp for further details.
4. A.D. Neely, M. Bourne, J.F. Mills, M.J. Gregory, A.H. Richards & K.W. Platts, Getting the Measure of your Business (Cambridge, UK: Cambridge University Press, 2002).