Sanet: A Service-Agent Network for Call-Center Scheduling

IEEE Transactions on Systems, Man, and Cybernetics Part A: Systems and Humans

Volumn 33, Issue 3, 2003, Pages 396-406

  Yang, Qiang ^a   Wang, Yong ^b   Zhang, Zhong ^b  

^a HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

Agent based systems; Call center applications; Intelligent scheduling and planning

Indexed keywords

AUTOMATION; COMPUTER SOFTWARE; CUSTOMER SATISFACTION; PROBLEM SOLVING; SCHEDULING;

CALL CENTERS;

COMMUNICATION SYSTEMS;

EID: 0141862253     PISSN: 10834427     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCA.2003.817047     Document Type: Article

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