Designing the customer experience

Building Research and Information

Volumn , Issue 5, 2003, Pages 357-366

  Cole Colander, Caroline ^a  

^a Colander ^*  (United Kingdom)

Author keywords

Client; Common language; Customer focus; Design; Design quality

Indexed keywords

CUSTOMER SATISFACTION; EVALUATION; PROFESSIONAL ASPECTS; SOCIAL ASPECTS;

COMMON LANGUAGE; DESIGN QUALITY;

ARCHITECTURAL DESIGN;

EID: 0141829171     PISSN: 09613218     EISSN: None     Source Type: Journal    
DOI: 10.1080/0961321032000088025     Document Type: Article

References (11)

1. Audit Commission (2003) PFI in Schools 2003 [http:/www.audit-commission.gov.uk]
2. Commission for the Built Environment [http:/cabe.org/uk]
3. Confederation of Construction Clients, Clients Charter [http://www.clientsuccess.org.uk]
4. Dumas, A (1998) The Magic of Metaphors, Designing a Common Language' seminar, RIBA, London.
5. Egan, J. (1998) Rethinking Construction, Department of the Environment, Transport and the Regions, London. Report of the Construction Task Force to the Deputy Prime Minister John Prescott on the scope for improving the quality and efficiency of UK construction [http://www.dti.gov.uk/construction/rethink/report/index.htm]
6. Latham, M. (1994) Constructing the Team, Department of the Environment, London. Final Report of the Government/Industry Review of Procurement and Contractual Arrangements in the UK Construction Industry.
7. NHS Estates (2002) Achieving Excellence Design Evaluation Tool Kit.
8. RIBA (1997) Designing the customer experience. Part of the Design Council's Design in Business Week, RIBA, London.
9. RIBA (2000) Architects and the Changing Construction Industry. Report, RIBA London [http://www.architecture.com/go/Architecture/Debate/Change2114.html]
10. Simmons, J. (1993) The Trouble with Words, Newell & Sorrell.
11. Vitruvius (1960) The Ten Books on Architecture, trans. M. H. Morgan, Dover, New York.