The ethical dimension of leadership in the programmes of Total Quality Management

Journal of Business Ethics

Volumn 39, Issue 1-2, 2002, Pages 59-66

  Marco Perles, Ginés Santiago ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

Continual improvement; Ethics; Leadership; Quality; Trust; Virtues

Indexed keywords

EID: 0141783572     PISSN: 01674544     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1016327916711     Document Type: Conference Paper

References (14)

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2. Ciulla, J. B.: 1995, 'Leadership Ethics: Mapping the Territory', Business Ethics Quarterly 5(1), 5-28.
3. Conti, T.: 1993, Building Total Quality Management (Chapman & Hill, London).
4. Crosby, P.: 1984, Quality Without Tears (McGraw-Hill, New York).
5. Deming, E.: 1989, Calidad, productividad, competitividad (Díaz de Santos, Madrid).
6. Domingo, A.: 1994, 'Ética de la Dirección', Cortina, A. (coord.): Ética de la Empresa (Trotta, Madrid), pp. 95-121.
7. Guillén, M. and T. González: 2000, 'Ethical Dimension of Managerial Leadership. Two Explanatory Case Studies in TQM', 13th Annual Conference of the EBEN, Cambridge.
8. Hall, R.: 1994, 'Americans Know How to be Productive if Managers Let Them', Organisational Dynamics 33(3), 33-46.
9. Ishikawa, K.: 1986, ¿Qué es el control total de la calidad? La modalidad japonesa (Norma, Bogotá).
10. Juran, J. M.: 1990, Juran y el liderazgo para la calidad (Díaz de Santos, Madrid).
11. Kanji, G. P.: 1996, 'Implementation and Pitfalls of Total Quality Management', Total Quality Management 7(3), 331-343.
12. Kinlaw, D.: 1992, Continuous Improvement and Measurement for Total Quality. A Team Based Approach (Pfeiffer Company, Illinois).
13. Macintyre, A.: 1981, After Virtue (University of Notre Dame Press, Notre Dame, Indiana).
14. Peters, T. J. and R. H. Waterman: 1982, In Search of Excellence (Harper & Row, New York).