A cross-cultural perspective

Journal of Retailing and Consumer Services

Volumn 4, Issue 1, 1997, Pages 1-11

  King, Maryon F ^a   Hill, Donna J ^b  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

^b BRADLEY UNIVERSITY   (United States)

Author keywords

Decision making strategies; Information search; Professional services

Indexed keywords

EID: 0043136446     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/0969-6989(95)00086-0     Document Type: Article

References (69)

1. Alba, J W and Hutchinson, J W (1987) 'Dimensions of consumer expertise' Journal of Consumer Research 13 (March) 411-454
2. Alden, D L, Hoyer, W D and Wechasara, G (1989) 'Choice strategies and involvement: a cross-cultural analysis' in Srull, T K (ed) Advances in Consumer Research Association for Consumer Research, Provo, UT, Vol 16, pp 119-126
3. Anderson, R D and Engledow, J L (1977) 'A factor-analytic comparison of US and German information seekers' Journal of Consumer Research 3 (March) 185-196
4. Arora, R (1985) 'Involvement: its measurement for retail store research' Journal of the Academy of Marketing Science 13 (Spring) 229-241
5. Bateson, JEG (1989) Managing Service Marketing Dryden Press, Hinsdale, IL
6. Beatty, S E and Smith, S M (1987) 'External search effort: an investigation across several product categories' Journal of Consumer Research 14 (June) 83-95
7. Berry, L L (1975) 'Service marketing is different' Business 30 (May-June) 24-29
8. Bettman, J R (1979) An Information Processing Theory of Consumer Choice Addison-Wesley, Reading, MA
9. Bitner, M J, Booms, B M and Tetreault, M S (1990) 'The service encounter: diagnosing favorable and unfavorable incidents' Journal of Marketing 54 (January) 71-84
10. Bodovitz, K and Edmondson, B (1991) 'Asian America' in American Demographics Desk Reference Series No 1, Dow Jones & Company, Inc, Ithaca, NY, pp 16-18
11. Burnett, J J and Bush, A J (1986) 'Profiling the yuppies' Journal of Advertising Research 26 (April/May) 27-35
12. Centers, R and Horowitz, M (1963) 'Social character and conformity' Journal of Social Psychology 60 (August) 343-349
13. Crosby, L A, Evans, K R and Cowles, D (1990) 'Relationship in quality services selling: an interpersonal influence perspective' Journal of Marketing 54 (July) 68-81
14. Darby, M R and Karni, E (1973) 'Free competition and the optimal amount of fraud' Journal of Law and Economics 16 (April) 67-86
15. Darden, W R and Ashton, D (1974) 'Psychographic profiles of patronage reference groups' Journal of Retailing 50 (Winter) 99-112
16. Dawes, P L, Dowling, G R and Patterson, P G (1993) 'Determinants of pre-purchase information search effort for management consulting services' Journal of Business-to-Business Marketing 1 (1) 31-61
17. Donnelly, J H, Berry, L L and Thompson, T W (1985) Marketing Financial Services Dow Jones-Irwin, Homewood, IL
18. Elliott, M T (1994) 'An investigation of consumer external information search for professional services' The Journal of Marketing Management 4 (2), 8-22.
19. Feldman, S and Spencer, M (1965) 'The effect of personal influence in the selection of consumer services' in Bennett, P (ed) Marketing and Economic Development American Marketing Association, Chicago, IL, pp 440-452
20. Ferber, R (1973) 'Consumer economics: a survey' Journal of Economic Literature 11 (December) 1303-1342
21. Fisk, S P and Taylor, S E (1984) Social Cognition: Topics in Social Psychology Random House, New York
22. Friedan, J B and Goldsmith, R E (1989) 'Pre-purchase information-seeking for professional services' Journal of Services Marketing 3 (Winter) 45-55
23. Gottschalk, I and Schneider, I (1983) 'The intelligibility of supplier information' Journal of Consumer Policy 6 161-176
24. Haines, G H Jr (1973) 'Overview of economic models of consumer behavior,' in Ward, S and Robertson, T S (eds) Consumer Behavior: Theoretical Sources Prentice-Hall, Englewood Cliffs, NJ, pp 276-300
25. Hauser, J R and Urban, G L (1979) 'Assessment of attributes importances and consumer utility functions: von Neumann-Morgenstern theory applied to consumer behavior' Journal of Consumer Research 5 (March) 251-262
26. Hawes, J M and Lumpkin, J R (1984) 'Understanding the outshopper' Journal of the Academy of Marketing Science 12 (Fall) 200-218
27. Hill, J C and Neeley, S E (1988) 'Differences in the consumer decision process for professional versus generic services' Journal of Services Marketing 6 (Winter) 17-23
28. Jacoby, J, Szybillo, G J and Busato-Schach, J (1977) 'Information acquisition behavior in brand choice situations' Journal of Consumer Research 3 (March) 209-216
29. Kassarjian, W M (1962) 'A study of Reisman's theory of social character' Sociometry 25 (September) 213-230
30. Kiel, G C and Layton, R A (1981) 'Dimensions of consumer information seeking' Journal of Marketing Research 18 (May) 233-239
31. King, M F (1984) 'The effect of objective information on choice optimization' Monograph, International Foundation of Employee Benefit Plans, Grand-In-Aid of Research, Brookfield, WI
32. King, M F and Balasubramanian, S (1994) 'The effects of expertise, end goal and product type on adoption of preference formation strategy' Journal of the Academy of Marketing Science 22 (2) 146-159
33. King, M F and Hill, D J (1996) The perceived utility of information presented via electronic decision aids: a consumer perspective' Journal of Consumer Policy in press
34. King, M F and Olshavsky, R W (1984) 'Effective information for physician choice: a preliminary study' in Smith, S M (ed) Proceedings, Health Care Conference Association for Consumer Research, Provo, UT, pp 55-59
35. Krughoff, R (1981) 'Service evaluation' in Donnelly, J H and George, W R (eds) Marketing of Services American Marketing Association, Chicago, pp 242-244
36. Locander, W B and Hermann, P W (1979) 'The effect of self-confidence and anxiety on information seeking in consumer risk reduction' Journal of Marketing Research 16 (May) 268-274
37. Lumpkin, J R (1985) 'Shopping orientation segmentation of the elderly consumer' Journal of the Academy of Marketing Science 13 (Spring) 271-289
38. Lumpkin, J R and Hunt, J B (1989) 'Mobility as an influence on the retail patronage behavior of the elderly: testing conventional wisdom' Journal of the Academy of Marketing Science 17 (Winter) 1-12
39. Manfredo, M J (1989) 'An investigation of the basis for external information search in recreation and tourism' Leisure Sciences 11 29-45
40. Marshall, A (1890) Principles of Economics: An Introductory Volume Macmillan, London
41. Mowen, J C (1990) Consumer Behavior Macmillan, New York
42. Murray, K B (1991) 'A test of services marketing theory: consumer information acquisition activities' Journal of Marketing 55 (1), 10-25
43. Nelson, P (1974) 'Advertising as information' Journal of Political Economy 81 (July/August) 729-755
44. Nelson, P (1970) 'Information and consumer behavior' Journal of Political Economy 78 (March/April) 311-313
45. Nelson, P (1978) 'Advertising as information once more' in Tverck, D (ed) Issues in Advertising American Enterprise Institute, Washington, DC, pp 158-163
46. Nelson, P (1980) 'Comments on 'The economics of consumer information acquisition' Journal of Business 53 (3) S163-S165
47. Newman, J W and Staelin, R (1972) 'Pre-purchase information seeking for new cars and major household appliances' Journal of Marketing Research 6 (August) 249-257
48. Oliver, R L and Bearden, W O (1985) 'Crossover effects in the theory of reasoned action: a moderating influence attempt' Journal of Consumer Research 12 (December) 324-340
49. Olshavsky, R W and Granbois, D H (1979) 'Consumer decision making: fact or fiction?' Journal of Consumer Research 6 (September) 93-100
50. Olshavsky, R W and Rosen, D L (1985) 'Use of product testing organizations' recommendations as a strategy for choice simplification' Journal of Consumer Affairs 19 (1) 118-139
51. Rogers, E M (1983) Diffusion of Innovations Free Press, New York
52. Rosen, D L and Olshavsky, R W (1987) 'a protocol analysis of brand choice strategies involving recommendations' Journal of Consumer Research 14 (December) 440-444
53. Russo, J E, Staelin, R, Nolan, C, Russell, G and Metcalf, B (1986) 'Nutrition information in the supermarket' Journal of Consumer Research 13 (1) 48-70
54. Russo, J E, Kreiser, G and Miyashita, S (1975) 'An effective display of unit price information' Journal of Marketing 39 (April) 11-19
55. Salop, S (1979) 'Parables of information transmission in markets' in Mitchell, A (ed) The Effect of Information on Consumer Market Behavior American Marketing Association, Chicago, IL, pp 3-12
56. Schul, P and Crompton, J L (1983) 'Search behavior of international vacationers: travel-specific lifestyle and sociodemographic variables' Journal of Travel Research 22 (Fall) 25-30
57. Sheffet, M J (1983) 'An experimental investigation of the documentation of advertising claims' Journal of Advertising 12 (1) 19-29
58. Sheth, J N, Newman, B I and Gross, B L (1991) Consumption Values and Market Choices South-Western, Cincinnati, OH
59. Shostack, G L (1981) 'How to design a service,' in Donnelly, J and George, W (eds) Marketing of Services American Marketing Association, Chicago, pp 221-229
60. Silberg, E (1982) 'Economics as a choice theoretic paradigm' in McAlister, L (ed) Research in Marketing: Supplement 1, Choice Models for Buyer Behavior JAI Press, Greenwich, CT, pp 1-12
61. Stigler, G J (1950) 'The development of utility theory' Journal of Political Economy 58 (August) 307-327; (October) 373-396
62. Stigler, G J (1950) 'The development of utility theory' Journal of Political Economy 58 (August) 307-327; (October) 373-396
63. Tan, C T and Dolich, I J (1983) 'A comparative study of consumer information seeking: Singapore versus US' Journal of the Academy of Marketing Science 11 (3) 313-322
64. Terpstra, V and Sarathy, R (1991) International Marketing Dryden, Chicago
65. Thorelli, H (1985) 'Product information: search and satisfaction: the PRC, overseas Chinese and Thailand' International Marketing Review 2 (Winter) 12-20
66. Thorelli, H and Engledow, J (1980) 'Information seekers and information systems: a policy perspective' Journal of Marketing 44 (2) 9-27
67. Wilde, L L (1980) 'The economics of consumer information acquisition' Journal of Business 53 (3) S143-S158
68. Zeithaml, V A (1981) 'How consumer evaluation processes differ between goods and services' in Donnelly, J H and George, W R (eds) Marketing of Services American Marketing Association, Chicago, IL, pp 186-190
69. Zeithaml, V A, Parasuraman, A and Berry, L L (1985) 'Problems and strategies in services marketing' Journal of Marketing 49 (Spring) 33-46