-
1
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill, G. A., and C. Surprenant 1982 An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research 19:491-504.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 491-504
-
-
Churchill, G.A.1
Surprenant, C.2
-
2
-
-
0002829174
-
Free competition and optimal amount of Fraud
-
Darby, M. R., and E. Karni 1973 Free Competition and Optimal Amount of Fraud. Journal of Law and Economics 16(April):67-86.
-
(1973)
Journal of Law and Economics
, vol.16
, Issue.APRIL
, pp. 67-86
-
-
Darby, M.R.1
Karni, E.2
-
3
-
-
21144484095
-
The consumption of performance
-
Deighton, J. 1992 The Consumption of Performance. Journal of Consumer Research 19:362-372.
-
(1992)
Journal of Consumer Research
, vol.19
, pp. 362-372
-
-
Deighton, J.1
-
5
-
-
21844508129
-
Perceived freedom in leisure and satisfaction: Exploring the factor structure of the perceived freedom components of the leisure diagnostic battery
-
Ellis, G. D., and P. A. Witt 1994 Perceived Freedom in Leisure and Satisfaction: Exploring the Factor Structure of the Perceived Freedom Components of the Leisure Diagnostic Battery. Leisure Sciences 16:259-270.
-
(1994)
Leisure Sciences
, vol.16
, pp. 259-270
-
-
Ellis, G.D.1
Witt, P.A.2
-
6
-
-
0000921104
-
Measuring tourist motivation
-
Fodness, D. 1994 Measuring Tourist Motivation. Annals of Tourism Research 21:555-581.
-
(1994)
Annals of Tourism Research
, vol.21
, pp. 555-581
-
-
Fodness, D.1
-
7
-
-
0000114939
-
Satisfaction measurement in guided tours
-
Geva, A., and A. Goldman 1991 Satisfaction Measurement in Guided Tours. Annals of Tourism Research 18:177-185.
-
(1991)
Annals of Tourism Research
, vol.18
, pp. 177-185
-
-
Geva, A.1
Goldman, A.2
-
8
-
-
0000424077
-
Information and consumer behavior
-
Nelson, P. 1970 Information and Consumer Behavior. Journal of Political Economy 78:311-329.
-
(1970)
Journal of Political Economy
, vol.78
, pp. 311-329
-
-
Nelson, P.1
-
9
-
-
0002757343
-
Measurement and evaluation of satisfaction processes in retail settings
-
Oliver, R. L. 1981 Measurement and Evaluation of Satisfaction Processes in Retail Settings. Journal of Retailing 57(3):25-48.
-
(1981)
Journal of Retailing
, vol.57
, Issue.3
, pp. 25-48
-
-
Oliver, R.L.1
-
10
-
-
0037893681
-
Patron assessments of amusement park attributes
-
Thach, S. V., and C. N. Axinn 1994 Patron Assessments of Amusement Park Attributes. Journal of Travel Research 32(3):51-60.
-
(1994)
Journal of Travel Research
, vol.32
, Issue.3
, pp. 51-60
-
-
Thach, S.V.1
Axinn, C.N.2
-
11
-
-
0002271779
-
Models of consumer satisfaction formation: An extension
-
Tse, D. K., and P. C. Wilton 1988 Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing Research 25:204-212.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
|